Field Engineer 4
What success looks like in this role:
Private Label Services Support
Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
May perform routine installs, moves, adds and changes as part of a directed team, including: • Complex desktop and laptop break fix work, Whole unit replacement, Simple desktop printer fixes and Load software with a script
Performs scripted image loading, unit diagnostics and replaceable unit swapping
Perform troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals
Performs preventative maintenance activities on certain products as directed
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
May provide Smart hands support using augmented reality
May Maintaining stocks/ inventory at client’s site (if applicable)
#L1-AS1
You will be successful in this role if you have:
Must be Australian Citizen.
High school degree required
Minimum 1-2 Years of hands-on experience with laptop and desktop break-fix
Computer-building background experience preferred
A+ certification a plus
Specific Manufacturer certification and/or training as required., i.e. EMC, Dell, Cisco, Microsoft, Unisys. COMPTIA, and NETWORKPLUS
General knowledge of desktop hardware and software including basic knowledge of Microsoft applications
Training and/or vendor certifications as required including completion of Core Training
Ability to resolve basic / non-complex problems as directed
Police or criminal background verification clearance may be required
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.