Field Advantage Part Time IT Field Technician

Job DescriptionJob Description

Field Advantage, headquartered in Kingsport, Tennessee, is a leading IT field services provider with over 18 years of proven experience delivering exceptional in-field support. With a dedicated in-house network of over 2,000 technicians, we offer true 24/7 on-site services across all 50 U.S. states and Canada—backed by industry-leading 4-hour SLA response times.

We specialize in large-scale IT deployments, break/fix maintenance, site surveys, preventative care, disaster recovery, and in-field IT infrastructure support. Our tailored solutions are trusted across key verticals including retail, petroleum, convenience, hospitality, networking, asset protection, and electric vehicle charging—enabling businesses to operate with agility in today’s fast-paced, tech-driven world and better utilize their internal IT resources.

Seeking a dynamic Field Technician with a strong background in POS repair, IoT, and cutting-edge technology solutions. In this on-site role, you'll be the front-line hero, resolving complex issues and ensuring seamless operation of our clients' technology systems. Your day-to-day will involve hands-on POS system repairs, deploying IoT solutions, and tackling diverse tech challenges. You won’t be alone; our expert remote support team will be there to guide you through troubleshooting and problem-solving, ensuring you have the knowledge and backup to succeed in the field. This position is perfect for those who love variety, enjoy solving real-world tech problems, and thrive in a supportive, team-oriented environment.

Responsibilities:

• · Troubleshoot and repair Point of Sale (POS) systems and pin pads, ensuring timely resolution of hardware and software issues
• · Implement and maintain IoT solutions, including connecting and configuring IoT devices to enhance the operational efficiency and data tracking
• EV Responsibilities – Training will be provided.
• · Adhere strictly to Lock-Out Tag-Out (LOTO) procedures during unit head swap outs and follow upgrade instructions and guidelines for firmware upgrades.
• · Perform unit head swap outs on charging stations and conduct firmware upgrades, following detailed step-by-step guides.
• · Estimate and manage time efficiently, with a target completion time of 2 hours for unit head swap outs and approximately 15 minutes per station for firmware upgrades.
• · Provide detailed notes and deliverables before, during, and after each job, ensuring accurate documentation of the process.
• · Engage with site contacts to locate breakers, chargers, and power cycle units if necessary, ensuring a smooth and efficient process.
• · Collaborate with the team and communicate effectively to address any challenges that may arise during both unit head swap outs and firmware upgrades.
• · Other duties as assigned.
• Qualifications:
• · Lock-Out Tag Out certification is required; assistance will be provided for obtaining the certification.
• · Technical background and previous experience in software upgrades or a related technical field are .
• · Proficient in following step-by-step guides and ability to follow detailed instructions both verbally and in writing.
• · Strong attention to detail, commitment to safety protocols, and accuracy in executing tasks.
• · Effective communication skills, both written and verbal, for interaction with team members and site contacts.
• · Must have a valid driver's license with reliable transportation to travel to various locations.
• · Must provide your own tools. – Specific industry tools will be provided.
• · Must have a working windows-based laptop.
• · Must have a dependable vehicle.
• · Ability to lift and carry equipment up to 50 pounds.
• · Willingness to undergo additional training as required.
   

Powered by JazzHR

2hkdcfO0YP