Fiber Installation Specialist

Job DescriptionJob Description

About the Role

As a Fiber Installation Specialist, you'll be the hands-on expert bringing JCFiber broadband into homes and businesses across our community. You'll be setting up a customer's home network, making sure they're streaming, working, and connecting without a hitch.

This role combines technical skill, problem-solving, and customer service. You won't be stuck behind a desk - instead, you'll be in the field, working with state-of-the-art tools, solving challenges, and making a visible impact every day.

Think of it as being part technician, part troubleshooter, part community ambassador.

What You'll Do

You'll be trusted to handle a wide variety of responsibilities, including but not limited to:

• Installing and Maintaining Fiber Networks
• Splice, terminate, and test multi-strand fiber-optic and shielded-twisted-pair (STP) cables.
• Assist with aerial and underground installations, ensuring durability and safety.
• Use tools like fusion splicers, OTDRs, and power meters to ensure peak performance.
• Delivering Broadband and Related Services
• Install and qualify broadband, wireless, and voice services.
• Troubleshoot and repair wiring, connections, and equipment to keep customers connected.
• Set up and maintain systems, train customers on usage, and ensure installations meet standards.
• Customer-Facing Service
• Serve as a professional and courteous representative of JCREMC and JCFiber.
• Explain products, services, and features to customers in plain, easy-to-understand terms.
• Maintain positive relationships and ensure every customer has a great experience.
• Safety and Reliability
• Operate vehicles (including bucket trucks) and equipment safely.
• Follow all company and industry safety standards.
• Be available for on-call repair work outside of normal hours, when needed.
• Teamwork and Growth
• Cooperate with Fiber Technicians, Manager of Fiber Operations, and other departments.
• Maintain service vehicles and stock materials.
• Participate in training, meetings, and community outreach programs.

Who You Are

We're looking for someone who takes pride in doing a job well and understands that quality and safety go hand in hand. Here's what helps you stand out:

• Education & Experience
• High school diploma or equivalent required.
• Experience in communications, data, telephony, or video services is a plus.
• Certifications such as Network+, BICSI Installer 2 (Optical Fiber or Copper), or Technician (TECH) are a plus, but not required.
• Skills & Knowledge
• Strong knowledge of fiber-optic and STP cable structures, network components, and best practices.
• Ability to read and follow engineering specs, schematics, and diagrams.
• Familiarity with broadband, video, security, wireless, or voice services.
• Basic knowledge of electricity and in-home wiring.
• Comfortable using computer programs and standard office software for job reporting.
• Personal Qualities
• Professional, courteous, and able to explain technical details clearly.
• Independent worker who can also thrive in a team setting.
• Safety-conscious and detail-oriented.
• Willingness to be flexible with hours and on-call work.
• Physical Requirements
• Able to walk, stand, climb, kneel, crouch, and lift up to 60 pounds.
• Comfortable working outdoors in all weather conditions.
• Able to traverse rough terrain and occasionally work in confined spaces.

Why Join Us

This isn't just another job - it's an opportunity to make a meaningful difference in your community. At JCREMC/JCFiber, you'll enjoy:

• Stability with Growth: We're a well-established cooperative with a forward-looking fiber subsidiary that's expanding rapidly.
• Community Impact: Your work directly helps families, schools, and businesses stay connected.
• Professional Development: Training and certification opportunities to help you grow your skills.
• Team Environment: A supportive culture where collaboration and respect are at the heart of what we do.
• Competitive Pay & Benefits: Including health insurance, retirement plans, paid time off, and more.

And let's be honest - you'll also get that unbeatable feeling when a customer says, "Wow, this internet is fast!" and you know you made it happen.

Work Environment

You'll balance fieldwork with indoor tasks and always be equipped with the right tools and training to do the job safely.

While the core schedule is Monday–Friday, occasional evening, weekend, or on-call shifts may be required.

Job Posted by ApplicantPro