Facility Maintenance Team Lead in Charlotte

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Job DescriptionJob Description

23rd Group is a facilities management organization that offers general maintenance, project management and construction related services to multi-location commercial Clients. 23rd Group’s commitment to improving the process for routine facility maintenance challenges, reducing costs, and always delivering superior customer service has resulted in a rapidly increasing customer base.

23rd Group is seeking a Team Lead, a critical position responsible for mentoring and supervising team members who are processing facility maintenance work orders for commercial locations.

Position Responsibilities

• Coach team members to ensure we are providing the level of service that our Customers expect and deserve.
• Document employee performance in real time to identify training opportunities and prepare Employee reviews as scheduled.
• Be the “first line of defense” for any questions/concerns of your team members.
• Proactively guide team members to avoid escalations and personally manage escalations with team members when they are not avoidable.
• Manage negotiations with Technicians to remedy excessive costs.
• Ensure team members maintain fair and acceptable gross profit margins.
• Facilitate Customer growth and identify potential improvement opportunities.
• Manage employee resources (attendance, PTO, overtime, etc) to cover the Team’s required tasks.

Qualifications

• High School Diploma or GED Equivalency
• Minimum 3 years of experience in a supervisory role
• Knowledge of facility maintenance
• High-energy, positive attitude
• Exceptional customer service focus and skills
• Ability to prioritize work and handle multiple tasks simultaneously in a fast-paced, diverse, and growth-orientated environment
• Ability to handle sensitive information with discretion.
• Excellent attendance and punctuality
• Sense of urgency
• Ability to calculate figures with precision and accuracy
• Ability to negotiate and have tough but fair conversations with Technicians and Subordinates

Company DescriptionInc. 5000 list the fastest growing privately-held companies in the US. 23rd Group has been recognized on the Inc 5000 list for the 3rd consecutive year.

23rd Group is an innovative company offering a full range of construction and facility management services to enable multi-site companies manage diverse real estate portfolios. We uniquely tailor our services to meet the evolving challenges associated with building, expanding and maintaining facilities.

Our teams in vendor management, sourcing, dispatch management, maintenance repairs & service, and construction management leverage their relationships with more than 3,000 service providers and contractors to serve over 12,000 customer locations in retail, restaurants, medical, banking, petroleum, and other commercial sectors.Company DescriptionInc. 5000 list the fastest growing privately-held companies in the US. 23rd Group has been recognized on the Inc 5000 list for the 3rd consecutive year. \r\n\r\n23rd Group is an innovative company offering a full range of construction and facility management services to enable multi-site companies manage diverse real estate portfolios. We uniquely tailor our services to meet the evolving challenges associated with building, expanding and maintaining facilities. \r\n\r\nOur teams in vendor management, sourcing, dispatch management, maintenance repairs & service, and construction management leverage their relationships with more than 3,000 service providers and contractors to serve over 12,000 customer locations in retail, restaurants, medical, banking, petroleum, and other commercial sectors.

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