Facilities Helpdesk Coordinator in Basildon

Job Description

Facilities Maintenance Scheduler / Coordinator

Salary: £30,000

Basildon - Free parking

A fantastic opportunity has arisen to join a growing and highly regarded facilities maintenance company based in Basildon. This company specialise in both reactive and planned maintenance for a portfolio of long-term well known brands who are their clients. This business has built an excellent reputation within the industry. Following multiple new contract wins, they are now expanding their team within their brand-new offices.

What really sets this company apart is their fantastic management team, supportive culture, and excellent benefits package. You’ll be joining a business that truly values its people, promotes a positive team environment, and offers genuine opportunities for development and progression.

The Role

Reporting to a highly supportive Helpdesk Manager, you will take ownership of your own client accounts, managing all aspects of their facilities maintenance requirements. You’ll play a key role in ensuring the smooth, efficient day-to-day running of your accounts.

Key Responsibilities

Managing your own client portfolio and building strong relationships

Coordinating reactive and planned maintenance works

Raising, booking, and closing jobs via the internal system/portal

Scheduling engineers and subcontractors

Monitoring job progress and ensuring SLAs/KPIs are achieved

Updating clients and providing a high level of customer service

Identifying and arranging additional or follow-on works

Completing all administrative processes accurately

About You

Previous experience as a Facilities Helpdesk / Facilities Coordinator / Scheduler is essential

Or experience of scheduling mobile Engineers and diaries

Comfortable working in a fast-paced environment and managing multiple priorities

Experience with client booking portals

Strong communication and organisational skills

What’s on Offer

Salary of £30,000

Fantastic management and leadership support

Positive, team-focused company culture

Great benefits package

Modern, newly refurbished offices in Basildon

Real opportunities for career progression within a growing business