Experienced Customer Service Representative - Construction HVAC

Job DescriptionJob Description

Customer Service Coordinator – Construction HVAC

Company: Bell Mechanical Services

About the Role:
Bell Mechanical Services is seeking a Customer Service Coordinator with experience in construction HVAC to support our customer service and dispatch operations. This role is a mix of inbound/outbound customer support, scheduling, and team coordination. The ideal candidate has strong computer skills, understands the HVAC/construction service environment, and thrives in a fast-paced setting where accuracy and professionalism matter.

What You’ll Do:

• Flexible hours
• Handle inbound/outbound calls and emails from customers, builders, and vendors
• Schedule service calls and coordinate dispatch to ensure timely project completion
• Oversee scheduling software and reporting for the service department
• Provide training and guidance for new hires in customer service/dispatch
• Monitor call quality and support improvement of call scripts and processes
• Track team performance metrics (call times, booking rates, customer satisfaction)
• Work with service managers to ensure smooth communication and workflow
• Assist with escalated customer issues and help resolve complaints

What We’re Looking For:

• High school diploma or GED required; trade school or HVAC/construction background
• Previous experience in customer service, dispatch, or coordination in HVAC/construction
• Strong computer skills (Microsoft Office, scheduling software, CRM systems)
• Excellent communication skills and ability to multitask in a fast-paced environment
• Problem-solving mindset and strong attention to detail
• Ability to work independently and as part of a team

Why Join Us:

• Competitive pay
• Growth opportunities with a leading HVAC service provider
• Training and development support
• Professional and supportive team environment
• 401(k) plus company match