Estimator

Service Manager/Estimator



Our client is seeking an experienced Service Manager with knowledge of the installation, maintenance and repair of all types of commercial doors, door hardware and windows. This is a chance to make a difference in a small close-knit team who take pride in what they do. Working closely with the Operations Director you will manage clients' needs from start to completion.



Your role as Service Manager will involve:



Planning programme of works for service engineers using field management software tool. Work types include

planned work - both new installation and periodic maintenance

reactive maintenance

call outs

Taking calls from customers, recording jobs on the field management software and allocating them to engineers

Reviewing completed jobs prior to invoicing and allocating prices where appropriate

Carrying out site surveys for commercial door and windows installations; including relevant hardware

Sourcing/ordering parts & obtaining prices as required

Collecting materials and receiving deliveries as required. This will involve some manual handling as well use of a forklift

Preparing professional and accurate quotations prior to sending them to customers on a timely basis

Ensuring all periodic servicing is carried out in line with agreed service intervals

Covering for Operations Director when they are out of the office

Establishing good working relationships with colleagues, customers and suppliers

Assisting with company stock counts

Any other duties that you may reasonably be requested to do from time to time.Essential/desired skills



Knowledge of doors/door hardware/windows/glazing/window hardware beneficial or similar industry

High level of computer literacy (Word/Excel etc)

Knowledge of field management software beneficial

Forklift licence advantageous