Estates Operations Manager

Job Description

We’re working with one of London’s leading housing associations, managing over 60,000 homes and with thousands more in development. As part of their commitment to providing safe, high-quality housing, they reinvest every penny of surplus into maintaining and improving homes for .

We are seeking an experienced Estates Operations Manager to lead and inspire a team of estate management staff, delivering exceptional services across multi-tenure properties in line with best practice placemaking principles.

Key Details

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• Rate: £32.64/hr PAYE or £43.16/hr via Umbrella

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• Contract: Ongoing Interim Contract

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Key Responsibilities

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• Lead estate management teams to deliver property management targets effectively and economically.

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• Manage large service contracts and ensure receive a consistently high level of customer service.

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• Oversee compliance with health & safety, fire risk assessments, and all regulatory requirements.

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• Build and maintain strong relationships with contractors and stakeholders, monitoring performance against SLAs.

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• Manage service charges, rents, and maintenance contracts in line with tenancy agreements.

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• Handle complaints processes, ensuring timely and high-quality responses.

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• Prepare and deliver business reports and presentations to management teams.

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Essential Requirements

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• Level 4 in Leasehold Management (or equivalent) – candidates working towards this qualification will also be considered.

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• Significant experience managing multi-tenure estates and service charges.

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• Proven track record in developing and delivering large-scale estate management strategies.

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• Strong team management experience, including property professionals and multi-skilled operatives.

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• Excellent knowledge of legislation and regulatory requirements.

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• Strong IT skills with the ability to analyse and interpret data effectively.

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Working Locations
The role is based across three sites:

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• \nHead Office – Kings Cross

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• \nBolney Meadows – SW8 1EZ

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• \nSt Martins – SW2 3PY

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Hybrid working may be available depending on site and team requirements.