ERP Systems Administrator

Job DescriptionJob Description

Job Title: ERP System Administrator

Job Summary:

This position is responsible for managing and maintaining an organization's Epicor Enterprise Resource Planning (ERP) system, ensuring its smooth operation, security, and efficiency. This role involves configuring, troubleshooting, and optimizing ERP software to support business processes. Additionally, you will act as the SME (Subject Matter Expert) on using the ERP and ERP best practices, system capabilities, and usage guidelines, while working closely with end-users and external partners to develop integrations, maintain core business applications, and ensure smooth operational efficiency.

Key Responsibilities

ERP System Management

• Oversee the day-to-day operations and internal training/utilization of the Epicor ERP system, ensuring its reliability and performance. Specifically, able to install, configure, and maintain ERP software and databases; implementing software updates, patches, and security measures: managing user access controls and permissions and troubleshooting/resolving system errors and performance issues.
• Develop process documentation and management of technology workflows.
• Build and maintain strong relationships with end-users of the ERP system, demonstrating integrity and a commitment to excellence in every interaction.
• Oversee and support the integration of ERP with other technology systems/applications within the organization.
• Understand and align ERP workflows with the company’s established business processes to enhance efficiency and effectiveness.
• Create clear and useful documentation of standard operating procedures, workflows, and system changes ensuring team members can easily follow and implement.
• Troubleshoot and resolve issues related to the ERP software and related technologies.
• Submit, manage, and resolve technical tickets with external software providers as needed.

User Support

• Resolve user access issues and provide prompt support to user queries.
• Set up, modify, and deactivate user access and permissions.
• Provide real-time support, training, and documentation across departments for all ERP systems users.

Data Management

• Ensure data integrity, compliance with security policies and accuracy/integrity within the ERP system
• Identify and correct data inconsistencies or inaccuracies as required, inclusive of Bins, Part Class ID’s, Lot Codes, Mins / Maxs, Lead Times, etc.
• Review BOM (Bill of Materials) and BOO (Bill of Operations) for consistent and standardized structures. Work with Engineers to correct as needed.

Collaboration

• Work closely with IT services, finance, purchasing, planning, production, and other departments to align the ERP system with business needs.
• Support the administration of other 3rd party tools such as CRM as needed.
• Ensure the ERP system complies with industry standards and regulations.

Reporting

• Create BAQ’s, Dashboards, and Leverage the use of Data Discovery to monitor key performance indicators (KPIs) and track business performance.
• Generate and analyze reports to provide insights into system performance and support data driven decisions.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Industrial Engineering or a related field.
• 3 or more years of experience understanding, using, and customizing ERP modules based on business needs.
• Proven experience in managing and improving ERP systems, specifically Epicor, in a manufacturing environment. Epicor experience greatly prefrred.
• Experience with database management, system integration and programming to create reports to meet/answer business needs
• Problem-solving skills for diagnosing and resolving technical issues.
• Demonstrate understanding of manufacturing processes and how they integrate with ERP systems.
• Strong organizational and time-management skills, with the ability to prioritize.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively with cross-functional teams.
• Self-motivated and customer service oriented.