Enterprise Operations Center Analyst

Job DescriptionJob DescriptionEnterprise Operations Center Analyst
*This is an onsite position
*Candidate will work Wednesday-Friday from 6:30 am-6:30pm with one Saturday/month

Description:

• An Enterprise Operations Center (EOC) Analyst plays a critical role in ensuring the seamless functioning of an organization's network systems and IT infrastructure.
• They act as the first line of defense, monitoring systems and responding to incidents to minimize disruption and maintain optimal performance.

Required Skills/Knowledge/Experience:

• MUST have data network monitoring experience
• Familiarity with technical monitoring with network monitoring tools in a network operations center
• Must have experience with Telecommunications Transport Infrastructure
• Understanding/Working Knowledge of IP Networks

Soft Skills:

• Strong communication skills both verbal and written
• Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams

Responsibilities:

• Monitoring and incident response: Actively monitor network performance, security applications, and other IT assets for alarms, alerts, and potential security threats or incidents.
• Incident Triage and Resolution: Investigate alerts, prioritize incidents based on severity and impact, perform initial analysis to determine root causes, and execute appropriate incident response actions to resolve issues promptly.
• Troubleshooting and Maintenance: Troubleshoot issues related to network operations and telecommunications infrastructure, perform remote maintenance on enterprise equipment, and analyze alarm systems and trouble reports to ensure optimal system functioning.
• Collaboration and Communication: Work closely with other IT teams, security teams, business partners, and external vendors/carriers to coordinate incident resolution, provide updates on system status, and ensure effective communication and collaboration to meet operational goals.
• Documentation and Reporting: Maintain accurate records of incidents and service requests in service management tools, generate reports on events, trends, and issues, and assist in creating/revising Standard Operating Procedures (SOPs).
• Security Administration and Support: Assist in handling business and IT emergencies (including disaster recovery), provide security administration services, and support for the enterprise service desk.

Skills/Knowledge/Experience:

• Strong technical aptitude and understanding of IT networking and telecommunications.
• Experience working in a Network Operations Center or Security Operations Center environment.
• Knowledge of server and database management (Microsoft or Linux), cloud technologies, disaster recovery, remote access solutions, TCP/IP, and network monitoring tools (e.g., SolarWinds, Nagios) is often .
• Strong analytical, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks, multi-task effectively, and work well under pressure.
• Proficiency in using ticketing systems and monitoring tools is essential.
• Ability to work independently and collaboratively in a team environment.
• Flexibility to work shifts, including nights, weekends, and holidays, in a 24/7 environment may be required.

Required Years of Experience:

• Minimum of 5+ years' experience

Education:

• Minimum of High School Diploma or Equivalency
• Two-year technical degree desired. Not required but .

Certifications:

• Cisco Certifications not required
• NOKIA Certifications not required

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