Engineering Technician 3 in Alpharetta

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Job DescriptionJob Description

Job title: Engineering Technician 3

Reports to: Director, Technology Operations Center

Department: Service Management

Location: Alpharetta, GA

Grade: 15

About Priority:

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

This role requires strong technical expertise to resolve complex IT issues, support escalations, and contribute to the stability and efficiency of Help Desk Operations, Incident Management, Inventory Management, and related departmental projects. The Tier 3 engineer will serve as a subject matter expert and work cross-functionally to ensure high-quality service delivery and continuous improvement.

Responsibilities:

• Provides advanced support for the setup, configuration, and upkeep of departmental IT systems.

• This involves providing guidance and support, to ensure high levels of productivity and customer satisfaction.

• Work closely with other departments within the organization, such as the network operations team and the security operations team, to ensure seamless coordination and support in addressing IT-related issues and challenges.

• Provide technical assistance & feedback to team members.

• Strong technical background and the ability to troubleshoot complex IT issues.

• Contribute to internal knowledge bases and runbooks.

• Performing system analysis, troubleshooting, and root cause analysis of IT incidents.

• Lead incident response and communication processes, ensuring minimal impact and quick resolution

• Continuously evaluate and improve the processes and procedures within the TOC to enhance operational efficiency and service delivery.

• Facilitate clear technical communication within the team and ensure relevant project updates are effectively relayed in coordination with project stakeholders

• Serve as an escalation point for Tier 1 and Tier 2 associates.

• Develop and maintain incident response procedures and playbooks.

• Drive TOC Projects to completion.

• Participate in testing new software, hardware, and IT services before broader deployment.

• Develop or support automation efforts to streamline routine support tasks, and collaborate with the RPA team on broader automation initiatives.

• Leverage additional IT automation tools such as Gemini and ChatGPT to improve efficiency and reduce manual workloads.

What Success Looks Like:

• Demonstrates strong command of the tools, systems, processes, and equipment within the engineering function.

• Troubleshoots complex issues with minimal supervision and resolves problems efficiently.

• Consistently completes tasks accurately, on time, and in alignment with engineering standards.

• Produces high-quality documentation, reports, logs, and test results with minimal rework needed.

• Operates independently for most assigned tasks and seeks guidance only for high-complexity or high-risk work.

• Manages workload effectively, prioritizing tasks based on urgency and impact.

Candidate Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field;

• Extensive experience (6+ years) in IT operations engineering, systems engineering, or a similar role.

• Experience with implementing IT infrastructure solutions.

• Excellent communication and interpersonal skills.

• Ability to work effectively in a fast-paced and dynamic environment.

Work Environment & Culture:

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.

Compensation and Benefits:

Compensation range: $69,400 - $80,000
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

• Bonus programs

• 401(k) match

• Employee Stock Purchase Program (ESPP)

• HSA and FSA options

• Financial wellness resources and employee discount programs

Health & Well-being

• Medical, dental, and vision coverage

• Mental health support for employees and dependents through Lyra Health

• Family planning and women’s health benefits through Carrot

• Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

• 3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

• Education expense reimbursement

• Leadership development programs

• Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.

Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.

• Requires the ability to lift 10 pounds.

• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.

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