Engineering Scheduler

Job Title: Engineer Scheduler / Workforce Planner

Location: Sheffield (Central - next to train station, parking nearby)

Contract: 6-Month Initial Contract

Hours: Hybrid Monday to Friday - rotating weekly shifts (8:00am - 4:30pm OR 9:30am - 6:00pm)

Start Date: ASAP



Overview:

We are looking for a highly organised and proactive Resource Scheduler to join our team in Sheffield. In this role, you'll be responsible for planning and allocating work to a team of multiskilled field engineers, ensuring effective service delivery for both installation (provision) and repair tasks. You'll play a vital role in making sure engineers are where they need to be, when they need to be there - resolving customer escalations, improving processes, and helping the business run smoothly.



Key Responsibilities:



Plan and allocate field engineer jobs from 5 days in advance right through to same-day scheduling



Monitor and optimise field resource deployment using scheduling systems



Ensure maximum utilisation and efficiency of field staff



Collaborate with engineers, control managers, and central resourcing teams to resolve issues and maintain service levels



Handle customer escalations and urgent job requests professionally and in a timely manner



Build job tasks manually when required (e.g. Cloud Voice tasks where automation isn't in place)



Identify and flag risks in resourcing or allocation to the relevant stakeholders



Manage incidents and service routines within your assigned area



Support continuous improvement of scheduling and control processes



Contribute to the overall customer experience by ensuring timely delivery and repairs



Skills & Experience:



Previous experience in scheduling, resource planning, or workforce coordination



Strong problem-solving and communication skills (both written and verbal)



Comfortable using workforce allocation and planning systems



Able to work well under pressure and manage changing priorities



Team-oriented, with a collaborative approach to working across departments



Randstad CPE values and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.



Candidates must be eligible to live and work in the UK.



For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business