Engineering Operations Manager in Egham

Job DescriptionOur client is recruiting a brand new Engineering Operations Manager position as they drive improvements and strategy within there service team.\n\nOverview \n\nYou will take the reins of the entire service operation. You will lead a dedicated team of Service Coordinators, optimise operational workflows, and spearhead the commercial growth of the service department.\n\nKey Responsibilities\n

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• Full ownership of day-to-day service delivery, covering both planned maintenance contracts and reactive breakdown callouts.

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• Manage, mentor, and professionalise the service team, setting high performance standards and a culture of radical accountability.

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• Define and drive service SLAs and KPIs. You will be expected to use data to identify trends, eliminate inefficiencies, and improve the bottom line.

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• Actively identify opportunities to expand the division, upselling maintenance solutions and raising the profile of the service business

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• Serve as the senior escalation point for complex client issues, ensuring resolutions that reinforce customer trust.

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\nDesirable Skills \n

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• You have successfully led service management or operational teams, ideally within Facilities Management, Building Services, Construction, Fire and Security or Engineering

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• Strategic approach, experience in process improvement and service strategy

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• You have commercial awareness and consider yourself to be confident when making decisions

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• Confident, concise, and professional when dealing with everyone from field engineers to senior stakeholders.

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\nWhy Apply?\n\n
This is a rare opportunity to step into a high-autonomy role where you can truly make an impact. You'll be joining a stable, highly-respected firm with a clear mandate to grow the business.