Energy Customer Care Advisor

Job Description

Michael Page have registered a new exciting Permanent Energy Customer Care Advisor Position in Leeds to work for a reputable and progressive organisation to join the team on a permanent basis.\n\nThis would be an exciting opportunity for someone who is experienced within the industry that is looking to take the next step in their career with a business that will provide excellent learning and development routes.\n\nClient Details\n\nMichael Page have registered a new exciting Permanent Energy Customer Care Advisor Position in Leeds to work for a reputable and progressive organisation to join the team on a permanent basis.\n\nThis would be an exciting opportunity for someone who is experienced within the industry that is looking to take the next step in their career with a business that will provide excellent learning and development routes.\n\nDescription\n\nAs an Energy Customer Care Advisor you will be working within the complaints department and will be handling escalations from start to finish resolving general, complex and regulatory body complaints.\n\nYou will be investigating each case ensuring the highest level of service is provided dealing with each complaint sensitively and towards agreements set and making sure compliance procedures are adhered to.\n\nThe role will be communicating with customers over the telephone, email and letter and will be working closely with other members of the business to come to the quickest resolution and to ensure the complaint isn't escalated further.\n\nProfile\n\nPrevious experience of working within the Energy Sector\n\nComplaints experience desirable but not essential\n\nAble to work independently and as part of a team to manage own workload and case files\n\nExcellent communication verbal and written\n\nA good problem solver\n\nPassionate about helping and supporting customers improving the experience\n\nJob Offer\n\nSalary of £29315+ reputable organisation within the Energy Sector+ excellent training and support+ structured learning and development programme for all employees+ central location in Leeds+ free parking+ hybrid working+ no shift patterns or weekends+ excellent benefits package+ private medical insurance+ option to buy extra holidays+ enhanced maternity and paternity+ superb offices+ excellent team and culture+ immediate interview