Employment Program Manager

Job DescriptionJob Description

POSITION SUMMARY: Under the direction of the Director of Programs and Service Connection Program Manager of Bernal Heights Neighborhood Center (BHNC), the Employment Program Manager provides a range of essential services to job seekers in San Francisco. BHNC offers comprehensive, people-powered solutions for growing neighborhood jobs and strengthening the local economy. One of the goals is to provide opportunities to low-income and people of to overcome significant employment barriers. We are seeking a highly motivated individual with a strong interest in workforce development as a means to achieve social and economic justice for low-income and people of .

THE ORGANIZATION: Bernal Heights Neighborhood Center BHNC is a non-profit community-based multi-services agency founded in 1978. Our mission is to preserve and enhance the , cultural, and economic of Bernal Heights and surrounding neighborhoods. We promote community action to build a just and equitable community for all. BHNC focuses on the needs of people with low and moderate incomes. We accomplish our mission by:

● Developing affordable housing throughout San Francisco;

● Providing linguistically and culturally responsive services to our community’s most vulnerable adults, seniors, youth, and their families;

● Developing leaders, organizing and empowering our tenants, clients, members, and allies to advocate for their needs and the needs of the community.

BHNC has five key program areas to meet this mission: Housing Development and Rehabilitation, Employment Programs, Senior Services, Youth Services, and Community Organizing.

PRIMARY RESPONSIBILITIES

Supervision and Program Development

• Develop systems of support for clients to access educational and career pathways through advanced training opportunities (i.e. city-funded job training programs) and post-secondary and ESL educational programs (i.e. City College of San Francisco)

• Implement workplace skills training that removes basic barriers to employment and leads to further training opportunities through City-funded job training programs, or to other city and non-city job training programs.

• Researches the employment market and identifies job opportunities. Develops and maintains strong relationships with employers/businesses to create employment opportunities for clients.

• Lead employment coordinator with weekly one on one meetings and ongoing team meetings.

• Oversees outreach events such as job fairs and business association events; markets programs and services to employers

• Coordinates hiring process between employer and job seeker, as appropriate.

• Coordinates and implements all employment services, including job training, job development, referrals, placement and retention activities

• Prepares monthly activity reports

• Align service connection and skill development strategies to provide more comprehensive services as a system

Employment Coordination & Client Management

• Continue to support and refine skills development programs including soft skills (life skills and personal effectiveness), educational skills (including GED and diploma programs), English as a Second training, and workplace readiness skills

• Oversee staff use of client database, ISP review, and client support

• Outreach and marketing of programs to related agencies and local businesses.

• Recruits jobseekers from surrounding neighborhoods. Screens, matches, and refers candidates for job opportunities or career advancement programs.

• Maintain participant records.

• Develops, customizes, and delivers cohort training based on individual clients’ needs and in groups to provide clients with skills to achieve employment preparation, job placement and retention, and career advancement.

• Provides one-on-one meetings with clients to create an individual employment plan, identifies and arranges participants support services, and makes appropriate job referrals.

• Refers clients to appropriate resources for training, work experiences, employment and/or other community services.

• Coordinates community activities including, but not limited to, computer and basic writing skills classes, financial coaching and financial literacy workshops, vocational ESL classes, and others activities that will enhance both hard and soft skills of our clients.

Other Responsibilities & Duties:

• Participates in internal and external meetings and other collaborative opportunities to support efforts to identify jobs and explore capacity building

• Represents the organization in community meetings, including program partner organizations and participating employers.

• Actively seeks to expand knowledge based on workforce development issues and best practices and share information with CUHJ (Communities United Health and Justice) partners.

• Oversees the systems to organize and maintain an efficient client flow/case management with specific emphasis on employment activity and retention follow up

• Other duties as assigned.

Knowledge/Skills Required:

• Excellent verbal and written communication skills both in English and Spanish.

• Ability to work with at-risk, low-income transitional-aged youth and immigrant adults, especially those who live in affordable housing.

• Understanding of employment basics, including resume writing, job application completion, interview techniques, etc.

• Minimum of three years experience working with the target population

• High School diploma or equivalent and relevant work experience required.

• Computer literacy in Windows, MS Word, and the internet; some database experience (Salesforce ).

• Fingerprinting Background check required

Knowledge/Skills :

• Knowledge of employment services and barrier removal services in San Francisco (highly desired)

• Experience facilitating, creating, and implementing activities geared toward transitional aged youth and immigrant adults

• Commitment to social action, social justice, delivery of quality services, and development in mixed-income, multi-racial, multi- community.

BHNC is an at will equal-opportunity employer

Benefits:

● Dental Insurance

● Health insurance

● Life insurance

● Paid time off

● Vision insurance

Schedule:

• 8 hour shift

• Monday to Friday

• 9:00am to 5:00pm

:

● Bilingual English/Spanish (Required)

Work Remotely:

● No

Work Location:

Multiple Locations in Bernal Heights and Excelsior Neighborhoods - San Francisco