Electro Mechanical Support Technician in Cincinnati

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Job DescriptionJob Description

About the Role
We’re looking for a skilled and customer-focused Technical Support Specialist to provide remote assistance to customers and field service technicians. This role combines hands-on troubleshooting with exceptional communication skills to resolve issues involving electrical, electronic, and mechanical systems. This position is a desk position.

What You’ll Do

• Deliver prompt and effective support via phone, text, email, and video to diagnose and resolve product issues.
• Guide customers through programming, setup, and troubleshooting in a patient, professional manner.
• Assist field service technicians with real-time technical support during installations.
• Use schematics, manuals, and CAD drawings to identify and correct electrical or mechanical problems.
• Accurately document all support activities in the service database to track issues and recurring trends.
• Investigate root causes, identify potential defects, and provide feedback to engineering and manufacturing teams.
• Help develop technical bulletins, service updates, and training materials for internal and external use.

What We’re Looking For

• Proven experience providing technical support on electrical or mechanical equipment.
• Strong communication and customer service skills — especially when guiding users through complex issues.
• Proficiency in MS Office; experience with CRM, ERP, or service database systems a plus.
• Ability to work independently and stay calm under pressure during high call volumes.
• Background as a sound technician, electrician, or field service tech is a strong plus.
• Self-starter who enjoys solving problems and improving customer experience.

Company DescriptionWe are a firm focused in the STEM Talent Arena; Science, Technology, Engineering and Math.

We build and have long term relationships with our clients and represent our clients transparently. We pride ourselves in understanding a candidate's skill set, and the culture and work environment that is a best fit for both the candidate and the client.Company DescriptionWe are a firm focused in the STEM Talent Arena; Science, Technology, Engineering and Math.\r\n\r\nWe build and have long term relationships with our clients and represent our clients transparently. We pride ourselves in understanding a candidate's skill set, and the culture and work environment that is a best fit for both the candidate and the client.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.