Electrical Service Manager in Abilene

Job DescriptionJob Description

We are seeking a Service Manager to lead our electrical service department and drive excellence. In this role, you will oversee the management of services teams, ensure seamless communication with clients, and foster a high-performance environment that promotes continuous improvement. Your leadership will be instrumental in delivering exceptional customer experiences, optimizing operational efficiency, and maintaining strong cross-functional collaboration. The ideal candidate is highly skilled in electrical practices and code, organized, possesses excellent communication skills, and demonstrates a passion for motivating teams to achieve outstanding results.

Duties

• Lead and supervise multiple service teams, ensuring they deliver top-tier service aligned with company standards.
• Develop and implement strategies to enhance client satisfaction, retention, and overall service quality.
• Coordinate with departments such as sales, technical support, and operations to streamline processes and resolve client issues efficiently.
• Utilize CRM (Customer Relationship Management) systems to track projects, analyze data, and inform decision making for continuous service improvements.
• Conduct coaching sessions, performance reviews, and training programs to foster team development and elevate customer service skills.
• Manage projects related to service delivery enhancements, process automation, and client onboarding initiatives.

Qualifications

• Proven experience and strong skillset in NEC Code.
• Strong leadership skills with the ability to manage diverse teams in a fast-paced environment.
• Excellent communication skills in English; multilingual abilities are a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems; technical proficiency is essential.
• Demonstrated ability in managing projects, analyzing data, and making informed decisions based on analytics.
• Strong negotiation skills coupled with effective client communication techniques.
• Ability to collaborate across departments and foster a team-oriented culture through coaching and mentorship.

Join us to lead our dedicated service teams towards delivering exceptional experiences that build lasting client relationships! We value innovation, teamwork, and a proactive approach—if you’re ready to make an impact as a Service Manager, we want to hear from you!

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person