Electrical Journeyman Service Technician

Job DescriptionJob DescriptionDescription:

At Hoover, we’re more than just a home services company – we’re a community. Where we are proud to be a trusted local business that’s rapidly growing; thanks to our commitment to quality work, exceptional employee satisfaction, ongoing support and training we offer our team.

We’re looking to continue our growth by adding a new Residential Service Electrician who is both skilled and customer focused!

At Hoover – where we take care of our employees like family and deliver the quality our community depends on. You get more than just a paycheck you get the chance to take your career to the next level.

What’s in it for you?

• Competitive Pay: $27-37/Hour DOE
• Comprehensive Benefits Package:
• Medical
• Dental
• Vision
• Prescription
• Life Insurance
• Short Term/Long Term Coverage
• Employee Assistance Program (EAP)
• NB Fitness Discount
• 6 Paid Holidays
• Paid Time Off + Vacation
• Biweekly Pay!
• Consistent Weekly Work Schedule
• Company provided: Gas Card, Truck, iPad and Uniforms
• Ability to dispatch from home!
• Company match 401K Retirement Plan
• Ongoing Weekly Training – Enhance your sills both technically and professionally.

What you’ll accomplish:

• While technical expertise is essential, success in this role is defined by your ability to build trust with homeowners, communicate clearly, and offer smart, value-driven solutions that improve safety, efficiency, and long-term system performance.
• Diagnose, troubleshoot and repair residential electrical issues with precision and efficiency
• Educate homeowners on technical findings, recommended solutions, and potential associated costs.
• Conduct full-home safety inspections (60–90 minutes) to identify hidden issues or safety concerns
• Proactively recommend upgrades or preventative improvements (e.g., wiring replacement, circuit panel upgrades, GFCI outlets, surge protection)
• Prepare detailed quotes and service invoices using company software (Service Titan)
• Participate in training sessions to strengthen your technical expertise and customer communication skills

What Success Looks Like:

• Complete 3–4 service calls per day
• 70%+ conversion rate on recommended repairs or upgrades
• Deliver thorough and insightful whole-home safety inspections on each visit (60-90 minuets)
• Actively promote and contribute to membership plan sales
• Consistently keep monthly call-back rates low through quality workmanship
• Build strong relationships with homeowners and deliver 5-star customer experiences

Traits we admire:

• Professional: Proven customer service skills with the ability to explain complex issues in simple terms
• Coachable: You are a high energy and are driven to seek continuous improvement
• A teammate: you enjoy working in small teams, building relationships, and supporting others
• Quality focused: Solid diagnostic and problem-solving skills
• Customer-first mindset: you love helping people, and have a commitment to doing the job right the first time
• Entrepreneurial: Willing to ask for the business

Requirements:

• State-issued Journeyman Electrical license required
• 4+ years of experience in Electrical Work
• 1-2 years of residential electrical service experience (more a plus)
• Valid driver’s license with a clean driving record
• Experience using Service Titan or other service management software