Dispatcher - Window and Door Field Service in Venice

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Job DescriptionJob Description

Dispatcher – Window and Door Field Service

Location: North Venice
Company: PGT (Part of MITER Brands)
Schedule: Full-Time | On-Site | Monday thru Friday from 7:30 a.m. to 4:00 p.m.
Industry: Window & Door Manufacturing

Compensation - Pay Range: $21.00 - $27.00 (depending on experience)

As a Dispatcher – Window and Door Field Service, you’ll play a key role in coordinating service technicians and ensuring timely, efficient, and high-quality service delivery. You’ll manage scheduling, communication, and logistics to support our commitment to customer satisfaction and operational excellence.

MITER BrandsTM is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation’s largest suppliers of vinyl windows and patio doors, with plants across the country.

Responsibilities:

• Service Intake
  Receive service requests from processors and determine technician needs.
• Scheduling
  Assign appropriate service techs and coordinate multi-tech jobs.
• ️ Service Management
  Review open service lists, prioritize older and urgent cases, and confirm part orders or inspection needs.
• ️ Logistics Planning
  Map service locations and communicate availability to customers.
• Documentation
  Log scheduled services in the Dispatch Log and individual tech calendars (Outlook).
• ️‍️‍ Team Coordination
  Communicate with techs regarding job outcomes, site issues, and part orders.
• Rescheduling & Updates
  Manage reschedules, reopen services, and update distributors as needed.
• Time Tracking
  Monitor techs’ time off, redirected time, and cross-area support.
• Problem Solving
  Request parts, close services, and balance workloads across teams.

Qualifications:

• Reasoning Ability
  Ability to identify root causes and prioritize tasks effectively.
• Education & Skills
• • Strong organizational and communication skills
  • Proficiency with Outlook and scheduling tools
  • Ability to work independently and collaboratively
• Office-Based
  Frequent sitting, walking, and standing in a typical office setting.
• ️ Manual Dexterity
  Regular use of hands and fingers for office equipment.
• Communication
  Oral and auditory capacity for phone and in-person interactions.
• Attendance
  Consistent daily presence required to maintain service levels.

Benefits:

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term
• Company-paid Long-Term
• Paid time off (PTO) and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on , , creed, , national , , , , handicap, veteran status, , genetic information, or any other applicable legally protected category.

Company DescriptionMITER Brands TM is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments, also known as Milgard, MI Windows & Doors, and PGTI. MITER Brands is one of the largest suppliers of precision-built and energy-efficient windows and doors, with more than 20 manufacturing facilities throughout the United States servicing thousands of dealers. More than the name of a parent company, MITER Brands establishes a way of doing business. With optimized manufacturing, valued relationships, and dedicated team members coast to coast, MITER Brands instills confidence and drives quality customer experiences with an owner-operated, family-first approach.Company DescriptionMITER Brands TM is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments, also known as Milgard, MI Windows & Doors, and PGTI. MITER Brands is one of the largest suppliers of precision-built and energy-efficient windows and doors, with more than 20 manufacturing facilities throughout the United States servicing thousands of dealers. More than the name of a parent company, MITER Brands establishes a way of doing business. With optimized manufacturing, valued relationships, and dedicated team members coast to coast, MITER Brands instills confidence and drives quality customer experiences with an owner-operated, family-first approach.

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