Dispatcher - HVAC / Plumbing

Job DescriptionJob Description

HVAC DISPATCHER needed to start ASAP!
This is a full-time position to sit onsite at either of our Len the Plumber locations at our Boothwyn, PA or Cherry Hill, NJ branches.

About Len the Plumber Heating and Air
Len the Plumber Heating and Air has been proudly serving our community for decades with exceptional plumbing, heating, and cooling services. We believe in treating our team like family, providing the tools, training, and support needed to succeed. At Len the Plumber Heating and Air, we believe in Doing It Right the First Time—for our customers and our employees.

Why join our team?
• Competitive Pay
• Weekly Paycheck
• Performance Bonus Opportunities
• Free Uniforms
• 401(k) Match & Health Benefits (Medical, Dental, Vision)
• Short & Long-Term + Life Insurance
• Paid Time Off (PTO)
• Employee Assistance Program

What You’ll Do:
• Coordinate and schedule service calls for plumbing, heating, and air technicians
• Assign jobs to appropriate field personnel based on skills, location, and availability
• Communicate effectively with customers regarding appointment times and updates
• Monitor technicians’ schedules and adjust as needed for emergencies or delays
• Maintain accurate records of calls, schedules, and job statuses in the dispatch system
• Work closely with the Service Manager to optimize daily routes and productivity
• Provide excellent customer service over the phone and via email

What We Are Looking For:
• Previous dispatching experience in the home services industry
• Strong organizational and multitasking skills
• Excellent communication and problem-solving abilities
• Ability to remain calm under pressure and in fast-paced environments
• Proficient with scheduling software and basic computer applications
• Positive, professional, and team-oriented attitude
• High school diploma or equivalent

Pre-Employment Requirements
All employment offers are contingent on successful completion of a criminal background check and drug screening. These are conducted in compliance with applicable laws and regulations.

Disclaimer:
The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE