Dispatch Customer Service Manager - Palm Springs, FL on-site
Job DescriptionJob Description
Dispatch Customer Service Manager
Job description:
Warrior Service Company is looking for a hands-on, roll-up-your-sleeve person as one of our Customer Service Managers for a world-class organization with recognition. The position requires a positive, patient work demeanor. The ideal candidate should also have outstanding communication, organization, and leadership skills.
Essential Duties and Responsibilities:
• Manage assigned customer projects to ensure that project customer service level agreements are met; customer’s expectations are fulfilled & that the customer relationship is handled best within the scope of the contract or project.
• Oversees the work of Customer Service Professionals on specific project assignments and in general through mentoring and coaching roles.
• Manager and oversee a fleet of 40+ drivers in over 8 states.
• Ensure customer requests flow smoothly into and through the entire cycle.
• Ensure all projects are delivered on time, on budget, per scope, and to quality KPIs as a minimum.
• Performs and documents post-project reviews with assistance from operations management.
• Responsible for the project's overall outcome, including workload, assigned team members, daily activities, and special projects.
Required Qualifications:
• Proven experience working with Salesforce (required)
• Field Service Dispatch Experience for multi-state dispatch.
• Have managed a Team of 30+ people
• Ability to prioritize and delegate
• Strong Leadership Qualities
• Knowledge of office management systems and procedures
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Ability to develop new processes and implement them
• Route optimization experience
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
Education:
• Bachelors in Business or related field
Job Type:
• Full-time perm
Salary:
• $70,000.00 - $90,000.00 per year
• Bi-Annual Reviews
• Bonus/Incentive Potential
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Sick Leave
• 11 Day Paid Federal Holiday Leave
• Parental leave
• Vision insurance
Schedule:
• 8-hour shift--8a to 4:30p OR 11a to 8p
• Monday to Friday
• No weekends
Required Experience:
• Customer service management: 5+ years
• Dispatch management: 5+ years
• Field Service Dispatch: 5+ years
• SalesForce CRM: 3+years
• If no SalesForce and/or Dept. of VA work experience......need to have 5+ years of work experience with management, managing over 35 employees.
Ability to Relocate:
• Palm Springs, FL 33406: Relocate before starting work (Required)
Work Location:
• In-person located in Palm Springs, FL corporate Office
Job Type:
• Full-time
Monday to Friday 8a to 4:30p OR 11a to 8p
40 hours per week