Dispatch Coordinator-Facilities Operations & Maintenance in Manassas
Job DescriptionJob Description
POSITION OVERVIEW
BMS Federal is seeking a highly organized, dependable, and proactive Dispatch Coordinator to support day-to-day maintenance and service operations. No prior dispatch, HVAC, mechanical, or construction experience is required. We are looking for someone who is willing to learn, can learn quickly, stays organized, communicates well, and can adapt to a fast-paced work environment. Training will be provided on our internal processes and procedures. The Dispatch Coordinator will assist with dispatching service technicians, managing work orders, sending invoices, tracking service calls, communicating with customers and technicians, and maintaining project and service documentation. The ideal candidate is comfortable using computers and has experience with Microsoft Excel, Google Sheets, Microsoft Outlook, and the Microsoft Office Suite. Most importantly, the candidate must be dependable, willing to learn, and capable of managing multiple tasks and priorities throughout the day.
KEY RESPONSIBILITIES
Dispatch, Scheduling & Customer Service
• Coordinate and dispatch service technicians based on customer needs, technician availability, and job priority.
• Track open work orders and follow up with technicians to ensure timely completion.
• Communicate with technicians and customers regarding scheduling, arrival times, job status, and service updates.
• Maintain organized service documentation, including work orders, service reports, inspection reports, and maintenance records.
• Handle multiple tasks and changing priorities while assisting with daily scheduling and operational needs.
Invoicing, Administration & Accounts Receivable
• Prepare and send customer invoices based on completed service reports, labor hours, and materials used.
• Maintain organized digital records for service reports, invoices, and supporting documentation.
• Monitor outstanding invoices and follow up with customers regarding overdue payments.
• Assist the accounting team with accounts receivable tracking, reconciliation, and end-of-month billing.
• Maintain accuracy, professionalism, and confidentiality when handling customer and financial information.
REQUIRED SKILLS & COMPETENCIES
• No previous industry experience required – we are willing to train the right candidate.
• Must be a quick learner and willing to learn BMS procedures and processes.
• Strong organizational and multitasking skills.
• Dependable and able to follow through on assigned tasks.
• Comfortable working in a fast-paced environment where priorities may change throughout the day.
• Ability to work independently without requiring constant supervision.
• Good verbal and written communication skills.
• Professional and comfortable communicating with customers and technicians.
• Basic to intermediate computer skills.
• Familiarity with Microsoft Excel, Outlook, Word, Google Sheets, and other common office software is .
• Strong attention to detail and ability to maintain accurate records.
• Ability to prioritize urgent service calls while continuing to manage routine daily responsibilities.
• Positive attitude and willingness to take on new responsibilities and learn new tasks.
BENEFITS
• Competitive salary: $35-40 per hour, commensurate with experience.
• Health, dental, and vision insurance.
• Life insurance.
• 401(k) with company match.
• Paid holidays and vacation.
• Supportive, team-oriented office environment.
• On-the-job training and opportunity to learn the HVAC/mechanical service industry.
ADDITIONAL INFORMATION
• Job Type: Full-time
• Schedule: Monday – Friday (Day Shift)
• Work Location: On-site, Manassas, VA area — remote work is not available
• Experience: No prior HVAC, mechanical, construction, or dispatch experience required
• Clearance: No security clearance required
Brothers Mechanical Services (BMS Federal) is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to , , , , , , , , or veteran status.
\nCompany Description
Brothers Mechanical Services® (BMS Federal) is a fast-growing commercial and government mechanical contractor based in Manassas, Virginia. We provide full-service solutions for mechanical equipment and systems, specializing in refrigeration, heating, ventilation, air conditioning, boiler, and chiller HVAC maintenance and services. As a trusted federal contractor, BMS Federal maintains critical mechanical systems at government facilities, delivering top-tier service and support to our commercial and government clients. With a strong reputation for reliability, security, and technical expertise, we are looking to grow our team with individuals who value efficiency, accuracy, and excellent customer service.
Company DescriptionBrothers Mechanical Services® (BMS Federal) is a fast-growing commercial and government mechanical contractor based in Manassas, Virginia. We provide full-service solutions for mechanical equipment and systems, specializing in refrigeration, heating, ventilation, air conditioning, boiler, and chiller HVAC maintenance and services. As a trusted federal contractor, BMS Federal maintains critical mechanical systems at government facilities, delivering top-tier service and support to our commercial and government clients. With a strong reputation for reliability, security, and technical expertise, we are looking to grow our team with individuals who value efficiency, accuracy, and excellent customer service.