Director of Technical Training

Job Description

A10 Networks is a global leader in application delivery and security. Our solutions protect and optimize application performance across diverse cloud environments and hybrid deployments. Over 7,000 customers in more than 118 countries rely on our award-winning, innovative products and services to keep their businesses running smoothly.

Key Responsibilities

• Set and execute the global technical training strategy to align with company goals, product roadmap, and go-to-market initiatives.
• Lead and inspire a high-performing team of training developers, technical instructors, and training partners globally
• Make key strategic decisions on training technologies, delivery tools/platforms, certification frameworks, and external vendor partnerships.
• Serve as the executive-level escalation point for complex technical and customer training challenges.
• Champion A10’s core values—Customer-Centricity, Innovation, and Collaboration—across all training initiatives and team culture.
• Act as a senior voice of Technical Training in strategic planning sessions, executive briefings, and cross-functional initiatives.
• Partner with Sales to shape and evolve training pricing strategies that reflect market needs and align with business goals.
• Drive innovation in curriculum development by leading strategic project review meetings on course content updates while partnering with Product Management and cross-functional teams on revisions.
• Apply continuous improvement methodologies (e.g. Lean Six Sigma) to enhance training efficiency, learner experience, and content quality.
• Ensure training operational excellence, including monthly revenue reconciliation, content lifecycle management, training schedule planning, attendance reporting, and full training content lifecycle oversight.

Operational & Technical Leadership

• Oversee the end-to-end design, deployment, and validation of hands-on lab environments for both instructor-led and self-paced learning.
• Lead the creation, testing and ongoing refinement of technical certification programs/exams to meet evolving industry standards.
• Negotiate and manage private/custom training engagements, including content customization, delivery logistics, and customer satisfaction.
• Provide subject matter expertise and hands-on mentorship to team members in advanced technologies, including L4–L7 protocols, HTTP/S, SSL/TLS, DNS, WAF, DDoS mitigation, and load balancing deployments.
• Guide and support team members instructional design best practices, lab development, and provide technical troubleshooting.
• Manage and maintain the centralized server-based repository of training content, ensuring version control, accessibility, and governance.

Qualifications

• 10+ years of experience in technical training, with 3–5 years in a senior leadership or director-level capacity.
• Background in network engineering or support is a strong plus.
• Deep expertise in L4–L7 networking, load balancing, security technologies (WAF, SSLi, DDoS), and cloud platforms (e.g. AWS, Azure, OCI).
• Solid hands-on experience with UNIX/Linux and Windows systems; ability to lead and advise on issue resolution.

A10 Networks is an equal opportunity employer and a VEVRAA federal subcontractor. All qualified applicants will receive consideration for employment without regard to , , , , , , , status, protected veteran status, or any other characteristic protected by law. A10 also complies with all applicable state and local laws governing nondiscrimination in employment.

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