Director of Residential and Program Mentoring

Job DescriptionJob DescriptionPOSITION TITLE: Director of Residential and Program Mentoring Services

Who is EMPath?
Economic Mobility Pathways (EMPath) is a 200-year-old Boston-based nonprofit that transforms lives by partnering with families to move out of poverty and provides other organizations with the tools to do the same.
As a leading nonprofit innovator that combines direct services, a global learning network, robust research, and advocacy, we offer a wide range of rewarding career opportunities.

ABOUT THE ROLE:
The Director of Residential and Program Mentoring Services plays a critical leadership role in the operation and advancement of EMPath’s Hastings House Emergency Assistance Shelter. This position oversees the development and implementation of high-quality residential services and Mobility Mentoring practices. The Director ensures programmatic compliance, supervises staff, contributes to strategic goals, and promotes a safe and trauma-informed environment for families. The role demands strong collaboration with internal departments, as well as external stakeholders and funders.

RESPONSIBILITIES:

• Oversee day-to-day residential operations to ensure compliance with EMPath and EOHLC policies.

• Supervise, coach, and evaluate Program Supervisors and Program Mentors using the Mobility Mentoring® model.

• Conduct audits of APRICOT and ETO databases to monitor participant outcomes and service quality.

• Develop and manage departmental work plans and budgets in coordination with leadership and finance.

• Lead weekly team meetings and facilitate cross-functional collaboration with Housing, Facilities, and Food Services.

• Ensure timely rehousing of participants and oversee required housing documentation.

• Provide direct service coverage as needed and maintain regular presence in the shelter environment.

• Lead staff onboarding, training, and ensure annual internal training compliance (40 hours per staff).

• Participate in strategic planning, internal/external presentations, and special projects with the Center for Learning and Practice (CLP), and Research & Evaluation (R&E).

• Serve as on-call leadership support on a rotating basis.

• Represent EMPath in external meetings and partnerships.

SKILLS AND COMPETENCIES:

• Leadership experience and ability to manage diverse teams.

• Deep understanding of trauma-informed care, child development, and housing instability.

• Strong communication and conflict-resolution skills.

• Comfort working in high-pressure residential settings.

• Experience with de-escalation, crisis intervention, and safety planning.

• Familiarity with database systems and Microsoft Office.

• Knowledge of labor laws, hiring practices, and program budgeting.

• Bilingual skills in Spanish or Haitian-Creole .

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in a related field required; Master’s degree .

• Minimum 2 years of supervisory experience.

• Minimum 2 years of experience in a residential facility required.

WORKING HOURS:
This is a full-time position structured around standard daytime hours, with flexibility for shift variations and on-call coverage as part of a rotation.

PAY TRANSPERENCY:
The pay range for this position is $85,000 - $87,000 annually.

PHYSICAL DEMANDS / WORK CONDITIONS:
Position requires walking, sitting, bending, and light lifting (up to 25 lbs). Must be able to operate standard office equipment and work in a residential shelter environment. Periodic stress and the ability to follow detailed verbal/written instructions are expected.

WHY EMPATH?

• The meaningful work: Disrupting poverty and supporting families on their path to economic mobility.

• Collaborative team culture: Join a passionate and mission-driven staff working together to achieve impactful goals.

• Commitment to learning: Access to professional development, internal trainings, and tuition assistance.

• Competitive benefits: Retirement planning, healthcare coverage, and more.

EMPath is committed to recruiting, hiring, and sustaining a diverse workforce. All qualified individuals, regardless of race, color, origin, , gender expression, sexuality, , , or veteran status, are strongly encouraged to apply.

We are an EEO/AA/ADA/ADEA employer based in Boston, Massachusetts.
All offers of employment at EMPath are contingent upon a clear background check.