Director, Program Management in Glendale

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Job DescriptionJob Description

We are seeking a Director, Program Management to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Director, Program Management will lead and oversee the strategic planning, execution, and delivery of complex programs across multiple teams and departments within the organization. This role is pivotal in aligning program objectives with the company’s overall business goals, ensuring that projects are completed on time, within scope, and budget. The Director will collaborate closely with senior leadership, stakeholders, and cross-functional teams to drive program success and continuous improvement. They will be responsible for managing risks, resolving issues, and optimizing resources to maximize program outcomes. Ultimately, this position ensures that all program initiatives contribute to the company’s growth and operational excellence while fostering a culture of accountability and innovation.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Public Health, Health Care Management or a related field.
• At least 8 years of experience in program management, with a minimum of 3 years in a leadership role.
• Proven track record of managing large-scale, complex programs with multiple stakeholders.
• Strong knowledge of program management methodologies such as PMI, Agile, or Scrum.
• Excellent communication, leadership, and interpersonal skills.
• Relevant experience may substitute for educational requirement on a year-for-year basis.

Qualifications:

• Master’s degree in Business Administration, Project Management, or a related discipline.
• Familiarity with federal and state health care regulations and funding mechanisms.
• Demonstrated success in securing grants and managing multi-year funded programs.
• Demonstrated ability to lead change management and organizational transformation initiatives.

Responsibilities:

• Lead the development, refinement and implementation in collaboration with operational leaders of program protocols, workflows, training, and quality improvement initiatives to ensure program alignment with DHCS Medi-Cal and Cal AIM ECM and CS regulations, policies and ILS health plan contracts.
• Collaborate with executive leadership and stakeholders to define program goals, deliverables, timelines, and resource requirements in the execution of care coordination/case management and community support programs.
• Ensures standardization and optimization of workflows of models of care that are being spread and scaled.
• Develops playbooks for care management and community supports programs that are ready for spread and scale, monitor program performance metrics, identify risks and issues, and implement mitigation strategies to ensure successful delivery.
• Facilitate communication and coordination among cross-functional teams to align efforts and resolve dependencies.
• Manage program budgets, forecasts, and financial reporting to ensure fiscal responsibility and transparency.
• Continuously evaluates market leading and evidence-based research focused on care management and community support programs.
• Drive continuous improvement initiatives by analyzing program outcomes and incorporating lessons learned into future planning.

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