Director, Operations Support & Engineering - End User Support

Job DescriptionJob Description

ABOUT SOUND

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, , multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Self-managed PTO Plan
• Ten company-paid holidays per year

ABOUT THE ROLE

The Director of Engineering Services will lead the strategic planning, development, and execution of engineering initiatives across the organization. This role oversees multiple engineers, ensuring delivery of high-quality, scalable, and innovative solutions that align with business goals. The ideal candidate is a visionary leader with a proven track record in technical management, team leadership, and fostering a culture of continuous improvement.

Manages and directs staff in the planning, development and maintenance of technology infrastructure, including planning and budgeting. Coordinates activities with managers from both administrative and infrastructure areas.

The Details: This is a full-time position with a preference for candidates located in the Puget Sound, WA area. This is a hybrid role, with an expected on-site presence at office in Tacoma, WA 2–3 days per week.

ESSENTIAL DUTIES AND RESPONSIBILITES

Strategic Leadership

• Develop and execute the engineering strategy to meet business objectives.
• Drive innovation by implementing industry best practices, emerging technologies, and modern methodologies.
• Collaborate with executive leadership to align engineering goals with organizational priorities.

Team Leadership

• Recruit, mentor, and retain top engineering talent.
• Build a culture of collaboration, accountability, and excellence across all engineering teams.
• Provide guidance and career development opportunities for engineering managers and technical staff.

Operational Excellence

• Oversee the planning and execution of engineering projects, ensuring timely delivery and alignment with quality standards.
• Establish and monitor key performance indicators (KPIs) to measure the success of engineering initiatives.
• Optimize workflows, resource allocation, and processes to improve efficiency and scalability.

Technology Management

• Ensure the engineering team delivers secure, robust, and scalable solutions.
• Partner with Product Management, IT, and other departments to ensure successful cross-functional collaboration.
• Stay informed of technological advancements and lead the adoption of relevant technologies.

Budget and Resource Management

• Manage budgets for engineering services, ensuring alignment with financial goals.
• Negotiate contracts with vendors and suppliers to optimize value.

Compliance and Risk Management

• Ensure adherence to industry standards, regulatory requirements, and organizational policies.
• Identify potential risks and implement mitigation strategies.

VALUES

• Resourcefulness: Proactive willingness to utilize available information and tools to figure things out
• Adaptability: Demonstrates flexibility and a willingness to change as circumstances evolve
• Collaboration: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
• Intellectual curiosity: Demonstrates a genuine interest in learning new things and wants to know the reason “why” behind the way things are done
• Passion: Demonstrates a genuine enthusiasm for and excitement about the work; gets others excited about work or projects they're involved in and working on
• Strategic thinking: Demonstrates the ability to look at the big picture and proactively develop a plan of action
• Teamwork: Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization
• Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships, as the face of Sound

KNOWLEDGE, SKILLS AND ABILITIES

• Working technical knowledge of current protocols, operating systems and standards.
• Ability to operate tools, components and peripheral accessories.
• Knowledge of all software applications used within the organization
• Professional image and grooming
• Self-confidence and interpersonal skills
• Analytical and problem solving skills
• Good communication (both verbal and written) skills
• Planning and organizing skills
• Good administration management skills
• Strong listening skills
• Able to operate effectively in a team environment with both technical and nontechnical team members
• Able to operate with minimal supervision
• Able to manage time effectively, set priorities appropriately, schedule calls
• Able to maintain professional demeanor under stress
• Able to operate within customer standard operating procedure

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Engineering, Computer Science, or related field
• 3-7 years of supporting a large enterprise environment
• 10+ years of progressive experience in engineering roles, including 5+ years in leadership capacity
• Manage and lead engineers who oversee production services
• Direct and coordinate production, operations, quality assurance, testing, and maintenance
• Hire, train, and mentor other engineers and supporting staff

• Minimum Required Education: Bachelor's Degree in Computer Science, Information Systems, or related field; or equivalent experience
• Minimum Required Experience:

SALARY RANGE

This position offers an annual salary range of $130,000 - $150,000, plus bonus opportunity. Exact salary will depend on the candidate’s experience, education and geographic location

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to , equity, and at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to , , , , , , , , marital status, veteran status, status, or any other characteristic protected by federal, state, or local laws.

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment. 

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