Director of Installation and Service

Job Description

Director of Installation and Service

Naperville, IL | Full-Time | Onsite

Commercial, Education, & Healthcare Technology Solutions

About Sound Incorporated

Sound Incorporated is a leader in innovative technology solutions serving the commercial, education, and healthcare markets. With a strong reputation for quality, performance, and service, we help our clients solve real world business challenges through custom designed system integrations. We are seeking a Director of Installation and Service to lead our operations. This individual will be directly responsible for managing the Installation department and providing oversight for the Service department.

The Director will coordinate the installation of products and systems, ensuring all work meets established quality standards and client requirements. They will directly supervise installation teams, including union technicians, project managers, implementers, and subcontractors. In the Service department, which is led by a dedicated Service Manager, the Director will provide high-level guidance, strategic support, and ensure alignment with company goals.

Key Responsibilities

• Lead Installation Operations: Oversee all day-to-day activities of the Installation Department, ensuring projects are delivered on time, within budget, and to the highest quality standards.
• Team Management & Development: Hire, train, and mentor a high-performing team including union technicians, project managers, implementers, and coordinators. Promote a culture of safety, accountability, and continuous improvement.
• Project Oversight: Manage multiple concurrent installation projects, monitoring budgets, timelines, labor deployment, and overall execution from planning through completion.
• Client Communication: Serve as a key point of contact for installation clients—providing regular updates, addressing concerns, and ensuring exceptional customer experience.
• Service Oversight: Collaborate with the Service Manager to ensure service delivery meets company and client expectations. Provide leadership in planning, budgeting, and performance evaluation.
• Quality Assurance: Enforce quality control standards and conduct periodic audits to ensure compliance with regulatory and safety requirements.
• Budget & Financial Management: Develop and manage department budgets, forecast labor and material costs, and identify areas for efficiency improvements.
• Process Improvement: Create and refine workflows, policies, and procedures that support growth, service excellence, and operational scalability.
• Training & Compliance: Oversee the development and implementation of training programs to maintain technical standards, safety compliance, and team readiness.
• Strategic Planning: Contribute to long-term planning and organizational leadership to align installation and service operations with overall company vision.

Qualifications

• 7+ years of experience in installation project management, operations leadership, or a senior role in construction/technology deployment.
• Experience leading union labor and subcontractors.
• Strong background in managing multi-site projects and cross-functional teams.
• Proven ability to manage budgets, schedules, and performance metrics.
• Excellent leadership, communication, and organizational skills
• Strategic thinker with a hands-on, solution-oriented approach
• Familiarity with commercial, education, and healthcare technology installations is a strong plus.

Why Join Sound Incorporated?

• Be part of a respected and forward-thinking integration company.
• Influence and scale service and installation operations for high impact clients.
• Work with a collaborative, experienced leadership team.
• Competitive compensation package including:

-Base salary range: $115,000–$135,000 annually, plus performance-based bonus tied to key

departmental metrics.

-Car allowance and cell phone

-Health, dental, and vision benefits

-401(k) with company match

-Paid vacation, holidays, and personal/sick days

Base salary varies depending on a wide array of factors, which may include but are not limited to specific skill set, role, and level of experience.

Ready to lead a dynamic team and make a real impact?

Apply now or message us to learn more!

Sound Incorporated is an Equal Opportunity Employer who is committed to workforce . Qualified applicants will receive consideration without regard to , , , , , , , or . We offer a smoke-free and drug-free workplace. Employment is contingent upon successful completion of background investigation and pre-employment drug screen.

All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an interview.