Director of Information Systems Projects and Vendor Management

Job DescriptionJob Description

PLEASE USE THE LINK BELOW, APPLICANTS MUST APPLY ON OUR AFDPH CAREERS PAGE:

https://careers.sf.gov/l?go=EkioH79c

 The Director of Information Systems Projects and Vendor Management (9978 – Technology Expert II) will oversee the planning and implementation of the San Francisco Department of Public Health’s (SFDPH) enterprise systems/applications strategy, ensuring alignment with the Department’s strategic priorities and long-term vision. The role guides analyst teams, manages vendor partnerships and contracts, and delivers measurable results that support the Department’s mission.

The Director oversees critical systems, including electronic health records (e.g., Epic, clinical and billing platforms), public health systems (e.g., disease surveillance, restaurant inspections), and business tools (e.g., HR/workforce and materials management), and collaborates with peers responsible for networks, infrastructure, hosting, endpoints/peripherals, and enterprise reporting and data management. Reporting to the Deputy CIO, this position directly supervises two Directors and more than 100 total staff. It requires in-person work at least 80% of the time.

The Director of Information Systems Projects and Vendor Management (9978 Technology Expert II) performs the following essential job functions:

• Serves as the primary IT division lead for contracts and vendor management; negotiates contract terms, assesses and accepts risk, and monitors compliance with agreements.
• Develops and implements division goals, objectives, policies, and priorities; determines service levels and resource allocation.
• Plans, organizes, directs, controls, and reviews the operation of major departmental functions and activities.
• Engages in learning new industry trends, EHR updates, federal, state, and local initiatives that would affect defined requirements.
• Communicates regularly with executive-level management regarding the Department's activities and coordination of efforts with other City departments in addressing the needs of the City.
• Represents the Department before legislative boards, outside organizations, the Mayor’s Office staff, the media, and community stakeholders; provides consultation and advice to boards, committees, and representatives from federal, state, and local agencies.
• Manages cross-team relationships with entity staff, affiliate and partner resources, and IT teams to identify and respond to risks and opportunities, monitor project progress, and ensure deliverables are produced on schedule.
• Manages the EHR program budget, including forecasting, monitoring expenditures, and ensuring the project remains within budget and scope; authorizes invoices and purchase orders. Provides executive management with an early warning and practical options to potential cost overruns.
• Participates in budget development by providing detailed justification and persuasive arguments for proposals or initiatives.
• Tracks competing projects and identifies risks, developing mitigation strategies to address resource conflicts and potential impacts on timelines.
• Evaluates the efficiency and effectiveness of the department’s organizational structure, staff assignments, service levels, and administrative systems; identifies opportunities for improvement and implements solutions to enhance performance.

The Director of Information Systems Projects and Vendor Management (9978 Technology Expert II) may perform other duties as assigned/required.

1. Education: Bachelor’s degree from an accredited college or university; AND

​​2. Experience: Six (6) years of managerial experience overseeing IT systems delivery and management, of which all must include supervising professionals.

EDUCATION SUBSTITUTION: Additional qualifying experience as described above may substitute for the required degree on a year-for-year basis up to a maximum of four (4) years. One year is equivalent to thirty (30) semester or forty-five (45) quarter units. 

One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

Applicants must meet the minimum qualification requirements by the final filing date unless otherwise noted.

Desirable Qualifications:
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:

• Eight (8) years of experience in Information Technology leadership
• Experience managing large teams (25+) in a complex, integrated environment
• Experience with Electronic Health Record (EHR) applications; Epic experience
• Experience with systems contracts and applicable laws (i.e. HIPAA, 21st Century CURES Act, California Assembly Bill 133, etc.) and regulations relative to data sharing in healthcare environments
• Experience and working knowledge of hospital, skilled nursing facility, primary care, public health, and jail health-based processes and procedures
• Strong knowledge of and experience in creating the end-to-end processes which drive successful communication across information systems
• Experience in project management and process leadership (i.e., experience directing large, integrated projects across teams)

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Company DescriptionThe Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of two main Divisions – the San Francisco Health Network and Population Health.

The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers.

With a broad community focus, the ultimate goal of the Population Health Division is to ensure that San Franciscans have optimal health and wellness at every stage of life, and to achieve this, the Division is comprised of various branches dedicated to core public health services for the City and County of San Francisco, such as health protection and promotion, disease and injury prevention, disaster preparedness and response, and environmental health services.Company DescriptionThe Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of two main Divisions – the San Francisco Health Network and Population Health.\r\n\r\nThe San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers.\r\n\r\nWith a broad community focus, the ultimate goal of the Population Health Division is to ensure that San Franciscans have optimal health and wellness at every stage of life, and to achieve this, the Division is comprised of various branches dedicated to core public health services for the City and County of San Francisco, such as health protection and promotion, disease and injury prevention, disaster preparedness and response, and environmental health services.