Director of Human Resources

Job DescriptionJob Description

The Human Resource Director contributes to the successful achievement of the Family Health La Clinica’s (FHLC) mission and strategic initiatives by providing leadership, oversight, evaluation and direction of human resources services and programs for the organization. Key areas of focus for the position include talent acquisition, talent management, compensation, HR processes, policies and management of HR team operations.

Additional responsibilities include oversight of employee education and training opportunities and ensuring compliance with state, federal and municipal statues and regulations are followed. This position supervises HR Staff.

Administers or oversees the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.

Talent Acquisition and Talent Management

• Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management
• Maintains FHLC’s staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection.
• Ensures an efficient and effective Applicant Tracking System is operating to meet recruiting objectives.
• Develops and implements a strategy for expanding relationships with Technical Colleges and Universities and other key partners.
• Creates and executes a recruitment brand strategy for job postings, promotional recruiting tools, and expanded use of social media. Supports the development of an employee-oriented company culture that emphasizes quality, continuous improvement, high performance and work/life balance.
• Assures timely performance reviews by supervisors and fair/responsible implementation of wage reviews.
• Coordinates employee satisfaction surveys annually or as required.
• Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.

• Acts as an internal resource for managers and employees when advice or coaching is needed to address conflict or complaints. Investigates formal complaints as required. Elevates issues to senior leadership when appropriate.

• Prepares employees for assignments by establishing and conducting orientation and training programs.
• Ensures HR training meets the needs for employee and leadership development.
• Conducts and analyzes exit interviews to identify issues and opportunities for improvement and presents recommendations to senior leadership on a regular basis.

Compensation & Benefits

• Administers and monitors FHLC’s compensation program, including position classification, maintenance of accurate job descriptions, conducting periodic pay surveys and scheduling and conducting job evaluations.
• Prepares pay budgets, monitors and schedules individual pay actions.
• Recommends, plans and implements pay structure revisions.
• Supports the annual benefit renewal process to ensure competitive benefits are available to eligible employees.

HR Processes & Policies

• Ensures timelyreview and revision of staff/personnel policies by Executive Leadership and Board.
• Has ownership of the HR Strategic Plan, ensures progress toward strategic workplan goals and prepares and submits the quarterly updates to the CEO.
• Maintains the organizational work structure through oversight of process for employee development, regular reviews, and when necessary revision of job descriptions by supervisors and updating of job requirements & qualifications.
• Develops and updates an employee and provider handbook to ensure compliance, effective employee communication, a desired culture and positive employee relations.
• Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
• Analyzes human resources data, makes recommendations to reduce absenteeism, turnover, and other adverse employment related trends; increase longevity, and overall staff satisfaction.
• Completes human resource operational requirements by scheduling and assigning employees; assuring annual trainings and following up on work results.
• Responds to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating or recommending the initiation of investigative procedures. Develops and oversees a system for uniform handling of such violations
• Maintains compliance with federal employment, state employment, EEO and civil rights laws, rules and regulations.
• Monitors, and as necessary, coordinates compliance activities of other departments to remain abreast of the status of all compliance activities and to identify trends.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to leaders.
• Conducts research and analysis of organizational trends and provides reports and metrics to FHLC’s Executive Leadership.

HR Team Operations

• Maintains human resource staff by recruiting, selecting, orienting, and training employees.
• Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.

• Stays current with HR technology platforms that includes the ability to support the organization through efficient processes, reporting and metrics.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies and the Wisconsin Primary Health Care Association’s HR Peer Learning Network and others.

Additional Responsibilities

• Develops and implements departmental budget.
• Company employee and community communication related to Human Resources.

Family Health La Clinica is proud to be an Equal Opportunity Affirmative Action employer.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

This position requires an individual, who has the ability to work independently, is able to work under pressure, is analytical and has excellent problem-solving skills.

The ability to respect the confidentiality of patient information while performing job duties.

Ability to establish and maintain effective working relationships with employees, government and regulatory agents and agencies, and the public.

A Bachelor’s Degree in Human Resources, Business or related field or in lieu of degree, a combination of equivalent education and work experience.

5 years of experience in a Senior HR Manager or HR Director position in organizations with at least 100 full time employees

At least 3 years of experience working as a HR professional in a Healthcare environment. Healthcare

Experience working operationally with current HRIS software. System selection, configuration, implementation and administration preferred.

Well organized individual with strong oral and written communication skills.

Demonstrated leadership.

Familiarity with operational, financial, quality assurance, and human resource procedures and regulations.

Experiencing in managing Affirmative Action Plans

Experience in interviewing and selection, benefits administration, performance management, communication processes, compensation and wage structure, employment laws and regulations.

HP1000

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