Director of First Impressions (Receptionist/Client Service Specialist)

Job DescriptionJob Description

The Director of First Impressions is a vital role within our organization, serving as the initial point of contact for clients, visitors, and team members. This position requires a friendly and professional demeanor, exceptional communication skills, and a proactive approach to office management. The ideal candidate will be responsible for creating a welcoming atmosphere while efficiently managing clerical tasks and supporting daily operations.

As the Director of First Impressions, you’ll play a key role in shaping how our clients and partners experience our firm. This is more than a front desk role—it's an opportunity to be part of a mission-driven team that values excellence, compassion, and teamwork.

What You’ll Do

• Greet clients, visitors, and guests with professionalism and warmth
• Answer, screen and transfer incoming calls; take and deliver accurate messages
• Monitor the firm’s e-service email for incoming filings and correspondence
• Manage incoming/outgoing mail, including certified mail and digital faxes
• Enter and manage case information using Case Management System
• Maintain a clean, organized, and welcoming front desk area
• Support administrative and clerical tasks, including eFiling and document preparation

Company DescriptionPlaintiff law firm handling PI, catastrophic injury and mass torts located one mile off I-95.Company DescriptionPlaintiff law firm handling PI, catastrophic injury and mass torts located one mile off I-95.