IT Operations Field Specialist

Job DescriptionJob Description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as an IT Operations Field Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Collaborate with operational leadership and other partners to assess and deliver on functional needs of the business in relation to hardware and software standards.
• Monitor, provide assistance with and achieve resolution to all issues, service tickets and projects in given area. Enter, monitor and complete all entries in the Support Desk tracking system, which includes stating the issue(s), listing all troubleshooting steps, providing a resolution and marking the records as complete.
• Communicate frequently with business leadership to have understanding of ongoing and future projects to ensure that the IT team is prepared to assist when needed.
• Visit sites (not frequently required for after- hours support) and offices to check in with the managers and all other users to find new and resolve active issues.
• Assist with installation, relocation, configuration, troubleshooting and ongoing usability of phones, desktop computers, peripheral equipment and software.
• Interact with IT Operations Manager and Subject Matter Experts (SMEs) in other IT teams such as Clinical Applications, IS Admins, Service Desk and Infrastructure to resolve user issues and further develop understanding of systems, applications and workflows.
• Maintain a strong working knowledge of all the equipment and systems supported by the IS Service Desk by keeping current with all documentation and by participating in continuing education programs.
• Utilize industry best practices to maintain appropriate level of LAN/WAN and computer systems security as established. Identify and work with IS Admins support staff to rectify any noted deficiencies.
• Assist in maintaining oversight of all IS inventory stock; including ordering, receiving, tracking, and deployment.
• Perform preventative maintenance on equipment, maintain acceptable cable management practices and clean work area/computer rooms.
• Evaluate existing systems and/or user/business needs to analyze, design, recommend and implement system updates and/or changes.
• Monitor and maintain computer rooms, while keeping a working knowledge of the configuration and purpose of the equipment in each room.
• Collaborate with vendors (Network, Voice Team, etc.) to escalate issues and create service tickets in their external ticketing system. Communicate and deliver resolution to end users.
• Configure, monitor and support internal and external networks.
• Provide end user support with application functionality and escalate issues as needed.
• Image desktops and laptops. Build computers or change out computer parts.

You Are:

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
• Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service

To Ensure Success In This Role, You Must Have:

• Bachelor's or Associate's degree in a related technical field and/or a minimum of one (1) year of IT Support work experience.
• Demonstrate strong operational and analytical abilities, with superior communication and interpersonal skills. Ability to communicate effectively in person and in writing with all employees, customers and vendors (ability to communicate in a non-technical manner if needed).
• Possess and utilizes excellent customer service skills
• In-depth knowledge of PC, printer, file servers, print servers and network operations.
• Knowledge of network cabling, switches/hubs, routers, firewalls, network diagnostic tools, network operating systems and TCP/IP protocol is essential.
• Strong knowledge of Microsoft Windows operating systems, personal computer software set up and installation, and PC connectivity.
• High level of proficiency and demonstrated effectiveness in problem determination and resolution.
• Demonstrated ability to establish and meet work schedules within limited time frames and under tight deadlines and willingness to work additional hours beyond your regular shift as the need arises.
• Working knowledge of Microsoft Office Products, encryption software and other PC based software applications
• Ability/flexibility to travel to/between sites as needed, must possess a valid / unrestricted CA State Driver’s License and proof of insurance.

We Offer:

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.