Desktop Engineer- Field technician- dispatch in New York

Job DescriptionJob Description

We are seeking a Desktop Support Technician to join our team! You will resolve computer-related issues for our clients.

Desktop Engineer- Field technician- dispatch. Whenever not at a client site bust be in the office and ready to be dispatched for emergencies

Must troubleshoot things quickly and efficiently. Must be able to prioritize issues important to least. Act professional in office setting.

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions
• Knowledge of O365 Applications / Windows 10 & 11
• Networking experience
• AV experience - meeting room technology - Polycom, ClickShare, YeaLink etc
• Digital printing solutions – Printex
• ServiceNow experience
• CompTIA A+ certified (nice to have)
• ITIL certification (nice to have)

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Company DescriptionSister company of Pro4ia Inc. (http://www.pro4ia.com/)Company DescriptionSister company of Pro4ia Inc. (http://www.pro4ia.com/)