Deputy Program Manager (Operations) -- DoD Telecommunications Program (Scott AFB, IL area / Remote) in Frederick
Job Description
Deputy Program Manager (Operations) — DoD Telecommunications Program (Scott AFB, IL area / Remote)
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Converge Networks Corporation (CNC) is seeking a Deputy Program Manager — Operations to drive the day-to-day execution of a major DISA/DITCO telecommunications transition effort.
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This role owns the program's largest and most operationally intensive task area — customer outreach and transition ordering across roughly 70,000 individual orders spanning ~35,000 DoD telecom services — freeing the Program Manager to focus on enterprise-level accountability while you run the pipeline.
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Key Responsibilities:
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Own day-to-day supervision of the customer outreach and transition ordering team — the majority of the program's ~25-FTE staffing model
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Own customer service support — educating customers on contract scope, services, terms, and transition planning
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Own the Transition Handbook, coordinated with GSA-developed guides
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✅ Own the ordering assistance workflow — QA and tracking of ~35,000 Start and ~35,000 Discontinue requests
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Own vendor and Government coordination for schedule adjustments, cutover planning, and disconnect confirmation
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Own operational use of the transition tracking database, ensuring accurate weekly/daily/cumulative reporting
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️ Serve as designated backup to the Program Manager for overall contract performance and executive briefings
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What you bring:
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Bachelor's degree (business, operations management, telecommunications, or related) — or 4 years of directly relevant experience in lieu
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8+ years of operations or project management experience in telecom order management or high-volume transactional operations
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Experience managing a distributed team of 15+ staff on high-volume, deadline-driven work at comparable scale
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Direct experience with telecom ordering systems and the start/discontinue order lifecycle, including QA/QC
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Experience coordinating across government offices, vendors, and customer agencies to resolve order-processing issues
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U.S. citizenship required; ability to obtain a Tier 1 (T1/NACI) investigation
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Nice to have:
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⭐ Experience with DISA Storefront / Store Front Order Entry or similar ordering system
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⭐ Prior work on a GSA NETWORX, WITS 3, EIS, or CVS transition
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⭐ Lean, Six Sigma, or other process-improvement certification
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⭐ Experience managing subcontractor or teaming-partner labor pools
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Details:
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Remote/telework, with local travel around Scott AFB, IL and occasional CONUS travel
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Base year starts Nov 2026, with options through 2031
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Full-time, exempt
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Interested? Send us your resume or reach out to learn more.
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