Department Lead Manager, Revenue Cycle Operations

Job DescriptionJob Description

Key Responsibilities:

• Revenue Cycle Management:
  • Oversee functions of revenue cycle production, which could include eligibility, patient registration, appeals, denial management, claims management, patient billing, inbound/outbound calls, and/or payment posting.
  • Ensure turnaround time (TAT), quality, and productivity goals are met/exceeded. Point of contact between production and QA team. Monitor KPI reporting to validate compliance with established goals.
  • Develop and implement policies and procedures to optimize revenue capture and minimize denials and write-offs.
  • Ensure accurate and timely processing of all billing and reimbursement activities.
  • Champion process improvements and productivity leaps – from manual workflow changes to system enhancements to leveraging RPA & AI.
• Team Leadership and Development:
  • Lead, mentor, and develop high-performing BPO revenue cycle teams.
  • Assists AVP/VP with department staffing plan including offshore resources and planned automations. Demonstrated expertise in resource efficiency and optimization.
  • Foster a culture of continuous improvement, accountability, and excellence and ensure outcomes of process improvement initiatives are implemented and achieve expected results.
  • Own production training plan relative to succession plan. Provide ongoing training and development opportunities to staff to enhance their skills and knowledge.
  • Integrate offshore and onshore teams – the outcome being a collaborative team working on Quadax’s goals together. Occasional travel to India and/or the Philippines may be requested (not more than 1x/year).
• Strategic Leadership:
  • Develop and implement comprehensive revenue cycle strategies to improve financial performance and efficiency.
  • Collaborate with senior leadership and internal and external stakeholders to align revenue cycle initiatives with organizational goals.
  • Functional subject matter expert – standardizing processes and documenting best practices.
• Financial Performance:
  • Analyze revenue cycle financial metrics and develop action plans to address areas of improvement.
  • Assist in the preparation of reports highlighting key performance indicators, financial outcomes, and staffing expenses.
• Compliance and Risk Management:
  • Interface with Compliance Officer to ensure compliance with all federal, state, and local regulations related to revenue cycle operations.
  • Implement and maintain effective internal controls to mitigate risks and ensure data integrity.
• Client Onboarding and Support:
  • Collaborate with the onboarding process for new RCS BPO Clients, ensuring a smooth transition to the company’s revenue cycle management services.
  • Provide ongoing support and consultation to RCS Account Leaders and Clients to enhance their revenue cycle operations and financial performance.
  • Drive documentation of best practices, accurate processes, and timely updates in SOPs

Qualifications:

• Minimum of 8 years of experience in healthcare revenue cycle management, with at least 4 years in a leadership role, preferably in an outsourcing environment.
• Six Sigma Green Belt certified.
• Proven track record of successfully managing and improving revenue cycle operations for multiple clients in the healthcare sector.
• Demonstrated experience in change management.
• Strong knowledge of healthcare billing, coding, reimbursement, and compliance regulations.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional leadership and team management abilities.
• Strong communication and interpersonal skills, with the ability to effectively interact with clients and all levels of the organization.
• Experience working with offshore teams, particularly teams located in India and the Philippines.
• Proficiency in revenue cycle management software and financial systems; ideally mastery of HARP, PAS, Onbase and/or other healthcare revenue cycle management systems.
• Proficient in using Microsoft applications, BI applications, and other related software.
• Ability to establish priorities and effectively communicate initiatives and objectives to staff.
• Champion of change. Flexible and adaptable – willing to flex hours if needed to support client or team needs.
• Other duties as assigned.
• Occasional travel to client sites in the US or offshore partner locations in Asia might be requested.