D365 Finance and Operations Tier 2 System Analyst

Job DescriptionJob Description

Job Title: Dynamics 365 Finance and Operations - Systems Analyst

Department: IT / Business Systems

Location: Remote / Hybrid

Reports To: Sr. Director Business Systems

Employment Type: [Full-Time]

Job Summary:

We are seeking a knowledgeable and detail-oriented Tier 2 Systems Analyst for Microsoft Dynamics 365 Finance and Operations (D365 F&O) to support our business systems team and user base. In this role, you will be responsible for troubleshooting escalated issues, resolving application-related problems, and supporting business users across finance, supply chain, operations, and other functional areas.

You’ll work closely with Tier 1 support, business analysts, functional consultants, and developers to ensure timely resolution of issues and help improve system stability and performance.

Key Responsibilities:

• Respond to and resolve escalated D365 F&O support requests from Tier 1 support teams.

• Diagnose and troubleshoot application issues related to finance, procurement, sales, inventory, production, and other modules.

• Analyze root causes, document findings, and recommend long-term solutions.

• Perform configuration updates, data fixes, and workflow adjustments as necessary.

• Collaborate with functional and technical teams to identify and implement bug fixes and enhancements.

• Support system integrations, data interfaces, and batch job monitoring related to D365.

• Provide user guidance and support for process-related or system-related inquiries.

• Maintain knowledge base articles and contribute to internal documentation.

• Participate in regression testing, UAT, and release deployments when needed.

• Monitor system performance and proactively identify potential issues.

• Follow incident/change management procedures.

Qualifications:

Required:

• 2+ years of hands-on experience supporting Microsoft Dynamics 365 Finance and Operations (or AX).

• Solid understanding of core D365 F&O modules such as General Ledger, Accounts Payable/Receivable, Sales and Marketing, Procurement, and Inventory.

• Experience working in a Tier 2 or application support capacity.

• Strong troubleshooting, analytical, and documentation skills.

• Familiarity with LCS (Lifecycle Services), Azure DevOps, and environment management.

• Working knowledge of security roles, workflows, and batch jobs in D365.

• Strong communication skills to interface with business and technical stakeholders.

:

• Experience with data management framework (DMF), Power Platform (Power Automate/Power BI), and SQL for data investigation.

• Exposure to integrations using REST APIs or data entities.

Soft Skills:

• Strong problem-solving mindset with attention to detail.

• Ability to manage multiple tickets or priorities in a fast-paced environment.

• Collaborative team player who works well across departments.

• Eager to learn and grow with evolving D365 updates and features.

Soft Skills:

• Strong problem-solving mindset with attention to detail.

• Ability to manage multiple tickets or priorities in a fast-paced environment.

• Collaborative team player who works well across departments.

• Eager to learn and grow with evolving D365 updates and features.