Customs Operations Manager in Miami

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Job Description

Job Title: Customs Operations Manager

Job Location: Miami, FL

DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation,

customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider

with operations in over 220 countries. Visit our career site on the web at http://www.dhl-usa.com/en/careers/jobs.html

As the Customs Operations Manager, you’ll play a critical role in managing and coordinating customs clearance activities to ensure efficiency and cost-

effectiveness.

Key Responsibilities:

• Oversee and streamline customs clearance activities, ensuring timely and compliant processing.
• Train and implement policies and procedures that uphold our service standards.
• Lead and develop a talented team, providing coaching and performance management.
• Drive strategic initiatives for Northern Border Entries, focusing on performance and productivity.
• Collaborate on policy development to enhance our customs operations.

What We’re Looking For:

• Mandatory - Extensive knowledge of importing regulations and customs brokerage practices.
• Proven ability to create a vision for customs operations that balances compliance with customer and shareholder value.
• Strong analytical and problem-solving skills.
• Excellent communication skills—verbal, written, and interpersonal.
• Proficiency in computer applications, including spreadsheets and databases.
• Demonstrated leadership experience in coaching and developing staff.
• Financial acumen, including budgeting experience.
• A BS/BA degree with 6 years of related experience, including 2 years in a supervisory role.
• A Customs Brokerage License is required.
• In-depth understanding of ACE and experience with US Customs regulations and PGAs.
• Familiarity with Northern Border Customs Entries (Canada to USA).

Pay Range: $93,142.50 - $124,190.00+ (Based on Experience)

Benefits (All Non-Union Employees)

Compensation: Competitive base salary plus role dependent performance-based incentives.

401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.

Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.

Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.

Vision: Optional coverage for exams, frames, and contacts.

Dental: Optional coverage for preventive, basic, and major services.

Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in

building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and

ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to , , ,

, , gender , , , veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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