Customer Support Technician (Burner/Boiler/HVAC)

Job DescriptionJob Description

Fireye, LLC
Fireye, LLC, located in Derry, NH, is a global leader in commercial combustion control systems, serving the HVAC and burner/boiler industries. Our mission is to create safer, smarter, and more sustainable solutions that positively impact both people and the planet. By driving innovation and efficiency, we’re helping shape a safer, more energy-conscious future.

At Fireye, every day is an opportunity to make a difference. We’re proud of our diverse, world-class team and are committed to continuous growth and innovation. As we expand, we’re excited to welcome a new member to our Technical Support team—a critical role in delivering the outstanding service and technical expertise our customers rely on.

If you’re passionate about technology and excel in a customer-focused environment, we invite you to join us and help lead the way forward.

About the role:
We are seeking a Customer Support Technician (Burner/Boiler/HVAC) to lead our customer support efforts and ensure the highest level of technical assistance. This customer-facing role is essential to maintaining Fireye’s reputation for excellence by providing timely, knowledgeable, and solution-focused support for our burner and boiler control systems.

Key Responsibilities:

• Serve as the first line of support for customer inquiries via phone, email, Teams, and messaging.
• Troubleshoot and resolve technical issues related to burner controls, flame scanners, and boiler systems.
• Maintain accurate service records using internal reporting systems.
• Travel to customer sites (approximately 25–30% annually) to support installations, training, and issue resolution.
• Stay current on product updates and new technologies.
• Collaborate with sales, marketing, product management, and engineering teams to address customer needs and resolve technical issues.
• Lead product demonstrations and customer training sessions.
• Manage technical tasks and provide leadership on small projects or support teams as needed.

Required Skills and Knowledge:

• Experience in Burner/Boiler/HVAC industry is a must.
• Strong understanding of electrical/wiring diagrams and combustion control systems.
• Familiarity with burner control sequences, flame scanners, and multi-meter diagnostics.
• Experience with SCADA systems, including Modbus RTU/TCP and BACnet TCP/IP protocols.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work independently and in cross-functional teams.
• Strong leadership capabilities and a proactive mindset.

Preferred Technical Experience:
Hands-on troubleshooting and startup experience with:

• Fireye Nexus, E110, MicroM, and BurnerLogix systems
• Honeywell RM7800, SOLA, ControLinks, Delphi, and Slate systems
• Siemens LMV3 & LMV5
• Autoflame MK5 through MK8

At Fireye, we offer a dynamic work environment where innovation and personal growth are encouraged.
Join Fireye and help us shape the future of commercial combustion control solutions!