Customer Service Support Specialist

Job Description

Job Brief

Fashion Angels, leader in the tween lifestyle industry, is looking for a self-motivated, detail-oriented, multi-tasker, eager to be a part of our fast-growing organization, as a Customer Service Support Specialist.

As a Customer Service Support Specialist, you will be responsible for providing cross-functional support between account executives, retailers, and internal partners. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. Your ability to communicate effectively and handle inquiries will be crucial in maintaining our commitment to outstanding client services. As a key member of the sales team, you will be exposed to working with sales, design, production, operations, and shipping teams to support the retailer.

We are located in the Historic Third Ward and provide many benefits including parking and a 4-day work week!

Responsibilities:

• Responsible for aiding in all customer support questions and inquiries
• Respond promptly to customer inquiries via phone, email, or chat, ensuring high-quality customer support.
• Assist customers with product information, order status, and troubleshooting issues.
• Receive, enter, and process orders.
• Follow and monitor open customer orders from order receipt to shipping.
• Maintain accurate and up to date customer records, with a strong understanding of vendor agreements and routing guides.
• Trouble shooting inventory & order issues as they arise.
• Complete customer quote sheets & Item set up forms.
• Work Extensively in Microsoft Excel
• Create or order Item stickers, labels, and more for customer orders, as needed.
• Collect and ship samples as needed for sales meetings and retailer needs.
• Working knowledge of all product offerings

Key Competencies:

• Ability to learn new tasks quickly.
• Self-starting, entrepreneurial attitude.
• Strong communication skills with the ability to convey information clearly and effectively.
• Critical thinking and problem-solving skills.
• Ability to work within a team environment and independently complete projects.
• Adapts easily to change.

Education and Experience:

• College Diploma or University Degree (Business or Marketing)
• Strong Microsoft Office skills, specifically in Excel
• 1-2 years of previous customer service experience 

Nice to Haves:

• Prior working experience with ERP SYSTEMS