Customer Service Specialist in Richland

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Job DescriptionJob DescriptionSalary: $60,000-$70,000/annually

Job Title: Customer Service Specialist

Location:Richland, WA
Employment Type:Full-Time, Onsite

About Us

Telar Law is a fast-growing personal injury law firm committed to delivering outstanding client service and results. Our team sets the tone for client relationships and drives the firms growth. We are seeking a Customer Service Specialist who is passionate about client success, thrives in a competitive environment, and brings strong communication and technical skills to support intake and case management processes.

Position Overview

The Customer Service Specialist will serve as a key point of contact for clients, handling inquiries, providing real-time troubleshooting, and supporting intake and conversion efforts. This role requires a blend ofsales acumen, customer service expertise, and technical proficiencyto ensure smooth operations and exceptional client experiences.

Key Responsibilities

• Client Interaction & Sales
  • Engage with potential clients via phone, email, and in-person to provide information and convert inquiries into signed cases.
  • Build strong rapport while maintaining a results-driven approach with understanding of data analysis and conversion rates.
  • Support client experience through onboarding / sales and cross-selling opportunities when appropriate.
• Customer Service & Support
  • Respond promptly to client inquiries and resolve issues with professionalism.
  • Provide real-time troubleshootingfor technical or process-related concerns.
  • Maintain accurate records in CRM systems (e.g., Salesforce and related).
• Technical & Documentation
  • Create and maintain technical documentationfor internal processes and client-facing resources.
  • Utilize tools such as SharePoint, Adobe, Salesforce, and Slackfor communication and documentation.
• Collaboration & Process Improvement
  • Work closely with intake and case management teams to ensure seamless client onboarding.
  • Contribute to process improvements and assist with administrative tasks.
  • Maintain task documentation to support ongoing training and improvement.

Qualifications

• Education:Bachelors degree (BA/BS required-business, communications or related degree ).
• Experience:
  • Minimum 1-3 years of customer service, sales, or related experiencein a professional setting.
    
• Technical Skills:
  • Familiarity with SharePoint, Microsoft 365,Zoom,Adobe, Salesforce CRM, and Slack.
• Strong business writingand communication skills, and related course work or experience .
• Ability to multitask, prioritize, and work effectively under pressure.
• Results-oriented, assertive, and driven by growth.

Work Environment

• This is an in-person rolebased at our Richland, WA office.
• Requires regular interaction with team members and clients onsite.

What We Offer

• Employer paid medical(health/vision/dental) benefits including monthly employer contribution to HSA account.
• 401K options with up to 4% Safe Harbor match
• PTO on accrual basis
• Bonus incentives

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.