Customer Service Specialist in Omaha

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Job DescriptionJob Description

Are you a problem solver? Have a passion for customer satisfaction and an eagle eye for detail?

Mercer-Zimmerman, Inc., a leading commercial lighting manufacturers’ sales agency, is looking for the right candidate to fill a Customer Service Specialist role in our Omaha office.

What you’ll be doing…

• Managing new project orders received from electrical distributors to ensure orders match what was quoted and are entered with accuracy.
• Providing front-line phone support to address order questions (such as availability, pricing, ship dates) and general company information.
• Addressing order issues - communicating with customers and manufacturers to ensure issues are resolved in a timely and efficient manner.

We are looking for someone who offers…

• Exceptional Time Management skills – ability to effectively manage multiple simultaneous projects/priorities.
• An eye for detail - a focus on accuracy.
• Phenomenal communication and customer satisfaction skills.
• A collaborative spirit - appreciation for the team approach.
• The ability to anticipate problems before they happen and act accordingly.
• Initiative - someone who is self-motivated and has a passion for problem-solving.
• Accountability – someone who takes ownership of their work.
• Computer proficiency and experience with Microsoft Office. A strong comfort level with entering orders into industry specific software and accessing information from the same program.
• A High School Diploma. A college degree is a plus.
• Bonus points if you are familiar with the construction industry.

We look forward to hearing from you!

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.