Customer Service Specialist in Elmwood in New Orleans

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Job DescriptionJob DescriptionBenefits:

• Competitive salary
• Paid time off
• Training & development

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities
  
  

Job Summary

We are seeking a Customer Service Specialist to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly and computer-savvy.

Responsibilities

• Handle inbound/outbound calls and emails
• Identify the customers' needs, collect relevant information, and provide solutions
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Must be able to type accurately and efficiently
• Meet personal and team goals
• Attend training to maintain up-to-date skills and knowledge
  
  

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Highly organized with the ability to prioritize projects and manage time effectively
  
  

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.