Customer Service Specialist ($55/K)
Job DescriptionJob Description
This large manufacturer is looking for an outstanding customer service specialist that has 2+ customer service experience in a call center environment. Must have experience with ERP system, (SAP, Salesforce, D365 or Oracle a plus). Must have Microsoft Office Suite experience. Hours are 8:00 am to 4:30 pm. We offer a full benefit plan including health, life, dental, vacation, PTO and 401K. After your first 90 days of training and you understand the software. You will have the opportunity to go hybrid as long as you can function with software.
The Customer Service Representative I is primarily responsible for answering calls, analyzing, and responding to customer inquiries, managing the order process from the acceptance of an order through invoicing, and handling complaints and returns. The associate will build and have proficiency in domestic, key account, eCommerce, Inks and export processes. This position will have contact on a regular basis with external customers and work collaboratively with the Sales and Marketing, Shipping, Laboratory, Planning, Logistics and Accounting departments.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Order Entry
o Receives and accurately enters domestic and export orders in accordance with standard procedures
o Confirms and verifies order information, including pricing, product description and item
numbers, freight terms, payment and credit terms, shipping method and notes, and proper
warehouse routing
o Manage and process eCommerce, Conexiom, EDI orders
· Order Management
o Resolves customer order discrepancies via email and phone clearly outlining the action required
by the customer, requesting a revised Purchase Order with the updated changes as required, and following
up regularly until resolved
o Manages order, credit, RMA and refusals processes
o Coordinate with the credit department to resolve orders in credit review
o Resolves Conexiom alerts, performing basic maintenance corrections in Conexiom
o Provides backup support to Export Order/Inks Management Specialists by accurately entering export and inks orders and responding to export and inks inquiries.
o Coordinate with the planning department on material availability for export and inks orders as necessary.
o May prepare export order report as needed.
o Coordinate with Shipping and Logistics departments when providing freight quotes.
o Generate required export documentation for export shipments, in compliance with customs requirements.
· Customer Management
o Performs customer account maintenance including address and contact updates as well as new customer setup
o Updates system with EDI cross reference information
o Respond to customer inquiries about product availability and delivery, product technical
information, samples, literature, MSDS and product characteristics
o Listen, document, and resolve customer complaints. Must have a proactive approach to problem solving and be able and willing to apologize and correct mistakes. Ability to think outside of the box
o Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Issues case and documents information in CARS system as appropriate
o Investigate and processes short payments/debits according to procedure and issue credits and rebills when appropriate
o Documents all appropriate customer emails in CRM system
o Answers phone calls, documenting all customer calls in the CRM system
We provide equal employment opportunity to all qualified employees and applicants for employment without regard to , , ancestry, , , marital status, , , , , results of genetic testing, service in the military, or any other category protected by law.
Company DescriptionBIRK Staffing is always looking for talented and dynamic individuals to join our team. If you are reliable, dedicated, and take pride in your work, we invite you to submit your resume. Our team of recruiters reviews every single resume that is submitted. While we cannot guarantee employment, be assured that if we invite you to interview with us, it is because we believe you are a viable candidate for at least one of our current openings. Our business model is primarily temp-to-hire and direct hire, and our goal is to assist you in securing employment. We work with a vast number of reputable firms that offer competitive wages, comprehensive benefits, and career advancement. In addition to providing you with opportunities for employment, we will provide you with the tools you need to conduct a successful interview as well as tips for creating an effective resume.Company DescriptionBIRK Staffing is always looking for talented and dynamic individuals to join our team. If you are reliable, dedicated, and take pride in your work, we invite you to submit your resume. Our team of recruiters reviews every single resume that is submitted. While we cannot guarantee employment, be assured that if we invite you to interview with us, it is because we believe you are a viable candidate for at least one of our current openings. Our business model is primarily temp-to-hire and direct hire, and our goal is to assist you in securing employment. We work with a vast number of reputable firms that offer competitive wages, comprehensive benefits, and career advancement. In addition to providing you with opportunities for employment, we will provide you with the tools you need to conduct a successful interview as well as tips for creating an effective resume.