Customer Service Specialist

Job Description

We’re looking for a pleasant, outgoing, and dependable Customer Service Specialist who thrives in a fast-paced environment and enjoys helping customers succeed.

As a Customer Service Specialist, you’ll be the voice of a metalworking tooling brand—providing quick, friendly, and effective support to distributors, end users, and sales partners.

What You’ll Do:

• Handle a high volume of inbound calls and emails from customers and distributors
• Process orders, quotes, returns, and expedite requests efficiently and accurately
• Provide product and service information with confidence and professionalism
• Collaborate with regional managers and manufacturer’s reps to ensure customer satisfaction
• Resolve customer issues promptly and follow through to completion
• Keep a smile in your voice—every call matters!

What You’ll Bring:

• 1+ year of customer service experience (manufacturing or distribution environment a plus!)
• Strong multitasking and organizational skills in a fast-paced environment
• Excellent written and verbal communication
• Friendly, positive, and team-oriented attitude
• Reliable, detail-oriented, and self-motivated
• Proficient with computers and order entry systems