Customer Service Specialist

Job DescriptionJob Description

Job Position: Customer Service Specialist
Company: Think Tell Junction
Location: Washington, DC 
Salary: $42,000 - $53,000 per year
Job Type: Full-time

Work Type: In-person (strictly on-site)

About Us

Think Tell Junction is a leading company in communications solutions, dedicated to transforming the way businesses connect and communicate. Our innovative services help organizations achieve more efficient, impactful, and secure communications. We value professionalism, inclusivity, and growth within our team and aim to foster a dynamic work environment for all.

Job Description

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service that fosters positive relationships and enhances customer satisfaction. As a Customer Service Specialist, you will be responsible for addressing customer inquiries, resolving issues, and providing information about our products and services.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner
• Resolve customer issues effectively while maintaining a positive demeanor
• Provide detailed product and service information to customers
• Document customer interactions and feedback in our CRM system
• Participate in training sessions to stay updated on product knowledge
• Work collaboratively with team members and other departments to improve customer satisfaction

Skills & Qualifications

• Proven experience in a customer service role or similar position
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work in a fast-paced environment while managing multiple tasks
• Familiarity with CRM systems and customer service software
• Empathy and patience when dealing with customer concerns

Benefits

• Competitive salary with opportunities for growth.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) retirement plan with company match.
• Ongoing training and professional development programs.

Join Think Tell Junction to be a part of a vibrant team where you can grow and make an impact in a fast-paced, customer-focused environment.

If you’re ready to bring your professionalism and energy to our front office team, we encourage you to apply today

Note On-campus work in  Washington, DC