Customer Service Specialist

Job DescriptionJob Description

The Customer Service Specialist provides customers with a positive experience. The ideal candidate offers friendly greetings, is available for customers’ questions, and resolves complaints quickly and politely. The Customer Service Specialist assist customers in loading or unloading merchandise. Angel Guardians dba Hand Me Ups complies with federal and state laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Tausha Soucie, HR Manager 402.614.8202.

Schedule: Friday, Saturdays, and Mondays 9-4pm

Job Duties (not limited to):

• Greet customers upon arrival and/or when seeking assistance
• Process sales transactions at the POS (point-of-sale) counter
• Upsells items to customers based on items purchased
• Arrange merchandise as needed
• Build rapport with customers by providing genuine customer service
• Support the training of new Customer Service Specialist and volunteers
• Cleaning, dusting, vacuuming as needed
• heavy lifting

Skills and/or Qualifications (not limited to):

• Ability to perform job duties
• Ability to interact with diverse populations
• Ability to work flexible hours
• Customer focused attitude

Physical Requirements:

• Ability to move throughout the store
• Communicate with employees, staff, and customers
• heavy lifting

Education and/or Experience:

• High School Diploma or equivalent