Customer Service Specialist

Job DescriptionJob Description

We are seeking a Customer Service Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns, together with shipping and scheduling departments
• Document and update customer records based on interactions (inside ERP system)
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Detail-oriented
• problem sensitivity
• Experience using SAP or NetSuite by Oracle
•  

Company DescriptionPier Tech Systems is a privately-owned steel manufacturing company (in business approximately 25 years). We are a small business, experiencing exponential growth and looking to expand our team. We are pursuing talented team members who are looking for a long-term career with our company. The environment is compelling and positive, with lots of benefits.Company DescriptionPier Tech Systems is a privately-owned steel manufacturing company (in business approximately 25 years). We are a small business, experiencing exponential growth and looking to expand our team. We are pursuing talented team members who are looking for a long-term career with our company. The environment is compelling and positive, with lots of benefits.