Customer Service Specialist

Job DescriptionJob DescriptionWe’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!Compensation:

$35,000 - $45,000 yearly

Responsibilities:

• Regularly meet with sales lead to receive the newest service and product knowledge
• Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Keep track of customer accounts and make updates with new account information as necessary
• Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction

Qualifications:

• Must have graduated high school, received a G.E.D. or equivalent
• Display strong communication skills, active listening skills, and personal skills
• Experience working in a customer-oriented atmosphere

About Company

We are one of the top-producing State Farm Agencies in the state with big dreams and aspirations. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and has fun while we are doing it! If you are self-motivated, possess an enterprising spirit, and have a desire to win and achieve results, please consider joining our team.

About Our Agency:

• Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
• Our office is located in Suwanee.
• We have over 25 years of combined insurance experience in our office.
• Additional spoken: Spanish.

If you want a career, not a job, then we encourage you to apply.