Customer Service Specialist

Job DescriptionJob Description

Maumee office seeks sharp Customer Service Specialist.

Responsibilities 

• Answer in-bound calls - create records in Salesforce. 
• Create cases for support and upgrade orders. 
• Put orders into the system. 
• Add sales leads to Salesforce and update notes as needed. 
• Check on and provide order status updates. 
• Manage customer service requests via Salesforce.

Required Skills and Experience 

• Associate’s Degree required
• Excellent phone skills 
• Experience with Microsoft Office Suite 
• Experience with a CRM (preferably Salesforce)
• Excellent verbal, written, and interpersonal skills 
• Detail Oriented 

35K + excellent benefits package

Equal Opportunity Employer