Customer Service Specialist

Job Description

This position is a 1 year contract role with possible extensions. The role is mostly remote with occasional office visits in Houston, TX.

Pay Rate-$23.00/hour on a W2.

This position requires a 6 question glider assessment with resume submission.

• 1-3 years of work experience that includes customer facing responsibilities and/or operations support for a customer

• Ability to effectively adapt to changes in the work environment, manage competing demands and navigate frequent change, delays or unexpected events

• Ability to prioritize and work on multiple projects within established timelines and work effectively under pressure

• Ability to identify issues, gather and analyze information, identify the root cause in a timely manner, and maintain confidentiality as required

• Effective collaboration with others and a positive and supportive attitude

• Proficient skills with Excel – pivot tables, vlookup, etc. is a plus

• Proficiency in computer applications (e.g., Outlook, Word, Excel, PPT) and ability to work in multiple programs simultaneously

• Exceptional oral communication, speaking clearly and persuasively in varied situations, and exceptional written communication skills