Customer Service Specialist

Job Description

We’re looking for a detail-oriented Customer Service Specialist to support the U.S. Postal Service at their Topeka, KS facility. In this full-time, onsite role, you’ll play a key part in maintaining and improving the USPS’s Security Lock policies, systems, and processes. You’ll assist customers with ordering locks and keys, provide Tier 2 helpdesk support, and ensure accuracy in critical data files and records.

If you’re a collaborative problem-solver with advanced technical skills and a knack for multitasking, this role is perfect for you!

What You’ll Do:

• Communicate with Postal employees and customers to share updates on systems, processes, and ordering policies.
• Generate reports and suggest process improvements for better management and efficiency.
• Develop and implement policies and procedures to enhance Security Lock functions.
• Provide technical support for ordering systems and related applications.
• Maintain accurate records for key returns, combination changes, and product updates.
• Participate in meetings to provide insights and recommendations on Security Lock programs.
• Support Tier 2 helpdesk operations by addressing escalated customer inquiries and resolving issues.

What We’re Looking For:

• Experience:
• 2-3 years in customer service, helpdesk/call center operations, or materials ordering support.
• Technical Skills:
• Advanced proficiency in MS Excel, Access, and CSV files.
• Familiarity with MS Teams.
• Strong communication, multitasking, and problem-solving abilities.
• A proactive and adaptable mindset with the ability to work under pressure.

Additional Details:

• Location: Onsite at USPS facility, 500 Gary Ormsby Dr., Topeka, KS.
• Schedule: Monday-Friday, 10:00 AM – 7:30 PM CT or 6:00AM - 2:30PM
• Position Type: Non-exempt, 40-hour workweek
• Background Requirements:
• Ability to pass a Background Investigation, Drug Test, and provide fingerprinting to obtain a Public Trust Clearance

Why Join MBA CSi?

At MBA CSi, you’ll work in a collaborative and supportive environment with opportunities to make a meaningful impact. We’re committed to fostering growth, encouraging innovation, and recognizing excellence.

Take the next step in your career and apply today!

#CJ